Audit Manager - Bpo

• BPO Improvement - process improvement and marginal increment (improvement)
• Audit Experience
• Should be ISO Certified

·Make important in policy, planning, and strategy decisions

·our client is looking for a consultant, who is great in Process Development, process implement and process improvement and review operational policies and procedures.

·Identify and address problems and opportunities for the company.

·Providing guidance to team members and addressing performance issues if any arise

·Conducting performance reviews to ensure that employees are meeting company standards

·Managing a team of customer service agents to ensure that client satisfaction is met or exceeded at all times

·Developing and implementing training programs for new hires to ensure that they are fully prepared for their jobs

·Conducting regular meetings with clients to ensure satisfaction with service standards

·Managing the daily operations of a call center or other inbound or outbound customer service department

·Developing and implementing new processes or procedures to improve efficiency or quality of service.