Bpo Manager Jobs

BPO improvement - process improvement and marginal increment (improvement)

Audit Experience

• Managing a team of customer service agents to ensure that client satisfaction is met or exceeded at all times
• Managing the daily operations of a call center or other inbound or outbound customer service department
• Identify and address problems and opportunities for the company.
• Make important in policy, planning, and strategy decisions
• Developing and implementing training programs for new hires to ensure that they are fully prepared for their jobs
• Developing and implementing new processes or procedures to improve efficiency or quality of service.
• Conducting performance reviews to ensure that employees are meeting company standards
• Our client is looking for a consultant, who is great in Process Development, process implement and process improvement and review operational policies and procedures.
• Providing guidance to team members and addressing performance issues if any arise
• Conducting regular meetings with clients to ensure satisfaction with service standards