Associate Director, Client Operations, Fund Administration

Company Description
About MUFG Investor Services:
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.
With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.
Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

Manage a team of client operations staff responsible for the production of a full range of accounting and administration services to an assigned client base. This includes:

• Assist in the co-ordination of resources and make sure that appropriate cross training and coverage is in place to meet client and organizational expectations for deliverables.
• Ensure all fees are billed on time and collected in a timely manner for their assigned team.
• Manage client relationships and act as escalation point for all client queries and resolve issues/queries raised by the client in a timely manner. Maintain a high level of client satisfaction and retention.
• Accountable for tracking and managing; Client profit margins, staff utilization and overtime, client relationship risk reviews, incident management and risk reduction
• Collaborate with all Operational Team leads, Client Delivery leads, and CSM to review RAG Status, KPIs, discuss actions plans, review open incidents, highlight operational challenges or concerns, upcoming changes or projects. This should take place on a monthly basis
• Participate actively in various system initiatives and projects as well as contribute to idea generation for future process or technological improvements. Expected to participate on both a local and global level.
• Managing a team of fund accountants responsible for client deliverables such as NAV production, financial statements and associated reports
• Assist with client deliverables and projects including, but not limited to, Distributions, new funds onboarding and fund liquidations.
• Work with internal teams, such as IO, finance, regulatory reporting and banking etc. to ensure all internal and external deliverables for the team are met
• Ensure all processes are performed in accordance with operational controls as stipulated in SOC1 and all relevant checklists are completed.
• Participate in various system improvement initiatives, global and local projects as well as identifying and executing on efficiency improvements
• Take accountability for the audit process, prepare financial statements or review such if prepared by other parties.
• Ensure that the team is appropriately trained, engaged and as efficient and effective as possible in achieving organizational targets and goals.
• Review the work of direct reports to ensure completeness/accuracy of client deliverables
• Track Bespoke Items with a view to eliminating them or where possible ensure adequate controls exist around the process. Ensure that appropriate action is taken by Operational Team leads to mitigate other areas of high risk
• Ensure that the team is appropriately trained, engaged and as efficient and effective as possible in achieving organizational targets and goals.
• Help establish and build a team of fund accountants responsible for client deliverables such as NAV production, financial statements and associated reports in the context of high-volume daily deliverables.
• Liaise with investment managers, brokers and auditors for day-to-day operational issues
• Ensure the accuracy of client deliverables prepared by their team and take accountability for meeting service level agreement deadlines.

Qualifications

• A working knowledge of Japanese investors or retail funds an advantage
• Demonstrable experience working in the fund administration industry with experience managing staff, ideally in a daily deliverable environment. This can include other administrators, investment managers or fund auditors.

Additional Information
At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.
MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.
We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.
MUFG is an equal opportunity employer.