Accounting Operations Manager Jobs

The Manager, Billing & Collections is responsible to manage a team of resources responsible to administer Customer and Broker Billing & Payments Payables and Receivables, as well as the outstanding earned premium collections.

Core Competencies:

Talent Management (recruiting, onboarding, learning, development, performance management, succession)

Work Management (objective planning, prioritization, delegation, oversight)

Business Process Management (design, oversight of execution, control, continuous improvement)

Operational Performance Management (SLAs, KPIs, root cause problem solving, design of actions/tactics to improve)

Knowledge management (cross training, backup plans, intellectual property, collateral (training material, manuals, job aids, etc.))

Change Leadership (Organizational change management, transformation, transitioning people)

Ability to influence within team and across stakeholder groups to drive business outcomes

Accountabilities:

• Implement and maintain control mechanisms to ensure there is a thorough comprehension of department practices, policy and procedures, regional guidelines, and rules through Quality Checks, Call Observes and participation in internal and external audits.
• Maintain practices that ensure compliance with company, regulatory, legal, and ethical policies, and requirements.
• Provide input and ensure understanding of Billing & Payment plans and directions.
• Develop, implement, and maintain control mechanisms and processes to identify interruptions to our various applications for incoming payments and file transmissions and ensure corrective actions are taken with our Internal Partners and or outside vendors.
• Monitor and ensure the applications to calculate, balance and pay Broker Commissions are functionally working to specific timelines and in coordination with cross functional teams and stakeholders
• Ensure both Direct Bill and Agency Bill Commission month end processing is complete by prescribed imelines
• Develop, implement, and review appropriate standards, policies, procedures, and controls to ensure the integrity of the Billing and Collection Processing and that all monies received are processed accurately and within prescribed timelines to maintain the company’s cash flow and investments and continuous improvement initiative
• Implement and maintain control mechanisms in Broker Accounting to ensure compliance with appropriate legislation (e.g., Sarbanes-Oxley).

Qualifications:

• Must exhibit sound judgement and decision-making ability.
• 5 years of experience in relevant roles, including 1 – 2 years of people leadership experience.
• Minimum 8 years of progressive business experience including customer service, accounting and financial.
• Demonstrable troubleshooting and problem-solving skills.
• Excellent organizational skills with the ability to prioritize and manage tasks with accuracy and strong attention to detail.
• Proficiency in Microsoft Excel, Word, and Outlook.

Bonus Qualifications:

• Bilingual is an asset.
• Progress towards or completion of CIP Designation is an asset.