It Support Senior Technician Jobs in Toronto Avenue, Morris, Manitoba

Here Are Some Of The Attractive Benefits We Offer

Exceptional verbal and written communication skills

Good organizational skills and thoroughness in the execution of tasks

Strong analytical and problem-solving skills

Provide onsite and remote support to end users.

Call center experience: minimum 2 year.

Experience with a Device Management Platform (Jamf, Mosyle, Google, Addigy, MobileIron etc)

Experience with Cloud managed networks (Meraki, Aruba, Ruckus, Unifi etc)

Strong knowledge of antivirus quarantine and recovery process

Manage licensing and renewals for our tools and find cost savings opportunities

Experience with Cloud SaaS/IdP/Technologies (Google Workspace, OKTA, Office365, Slack, Box)

Experience with an ITSM Tool (Jira, ServiceNow, BMC Remedy, Cherwell etc)

Provide support to remote workers and vendors.

Provides customer service, service desk support. Possess strong communication skills, both written and verbal.

Assists in the installation, implementation, and upgrades of internal systems and software.

Maintains all IT end-user equipment, hardware, software, and supplies.

Troubleshoots, maintains, and monitors internal hardware, software, printers, plotters, and scanners.

Requires hardware support for both PC and Mac, software support.

Offering information and support to users

Academic background in Computer Science/IT (technical diploma/post-secondary education)

Strong Problem solver with excellent troubleshooting skills

Superior customer service and communication skills

1+ year(s) of experience servicing computer equipment/servicing users with technical issues is an asset.

Experience with Office 365 and VOIP phone experience

Strong analytical, evaluation and problem-solving abilities coupled with exceptional communication skills.

Bachelor’s degree preferred in computer science or information technology. Certifications with Google, Microsoft or ITIL would be an advantage

Hands-on execution experience with Google Workspace and supporting Windows PC Workstations is required

Experience supporting MacBooks, mobile devices including JamF is preferred

Ensure all incidents are responded to by performing root cause analysis, end user communication with resolutions including documentation and checklists.

Maintain and use help desk and RMM solutions to resolve issues and implement required changes and updates

Experience in Windows, Mac and Linux platforms and production management systems like Shotgun

Post-secondary education in Computer Science, Computer animation and/or Information Technology or equivalent professional experience

Minimum 1 year experience in a IT Technician role

Strong knowledge of PC hardware with a focus on visual/media systems

Experience in relevant software packages including Maya, Houdini, Nuke, VRay, Redshift, Arnold and other industry-specific software is considered an asset

Excellent written and verbal communication skills

Superior customer service skills which include communicating with clients, service providers, team and manager, verbally and in writing

Escalate problems (when required) to the appropriate experienced technician

College diploma or certificate in IT or IT related program, or equivalent experience

Experience with Windows Operating Systems

Experience with Wireless Networks and Mobile Solutions

Ability to learn quickly and take on new responsibilities

·Excellent relationship management, conflict resolution, and support for a customer service focus mindset.

·Patient management and Imaging software (Abeldent, Dentrix, Cleardent, Dexis, SiDexis, Carestream) is an asset.

·Extensive experience inserver and workstation migration, troubleshooting, deployment, and built

·Advanced knowledge of backup high availability and disaster recovery solutions

·Strong communication skills (English written and verbal)

·Strong troubleshooting and analytical skills

·Strong organizational skills to prioritize and manage multiple tasks simultaneously.

·Strong troubleshooting skills to diagnose and resolve software, hardware, and network-related issues.

·Great communication skills for explaining complex technical concepts in a way that non-technical others can understand.

·Creating and updating knowledge base documents for efficient problem-solving and future reference.

·Clear and well-descriptive documentation skills to maintain detailed records of technical issues, solutions implemented, and system configurations.

·Basic knowledge of LAN and wireless networks system

Completed post-secondary education at the degree/diploma or certificate level in a relevant field

Working knowledge and ability to troubleshoot issues with the following technologies:

Strong communication skills, both oral and written

Strong collaboration, interpersonal and presentation skills

Strong troubleshooting / problem-solving skills

Experience working in the service industry

Excellent Time management skills with the ability to prioritize and meet tight deadlines.

User administration, identity, access management and Office 365 License administration.

Troubleshoot and resolve user technical issues (remote and onsite)

Maintain VPN (Virtual Private Network) and remote access services

Experience with troubleshooting printer, scanners, and various other peripherals

Microsoft Office 365 certifications e.g. MCSA: Office 365.

Exceptional verbal and written communication skills

Good organizational skills and thoroughness in the execution of tasks

Strong analytical and problem-solving skills

Provide onsite and remote support to end users.

Call center experience: minimum 2 year.

Strong analytical and troubleshooting skills.

Perform additional duties or assignments as directed by management.

A minimum of 5 years’ experience support PC and laptop hardware and software in a corporate environment.

Excellent Technical Knowledge of PC and Mac and desktop hardware, including printers, scanners, and peripheral devices.

Excellent technical knowledge of PC operating systems and client configuration in a Hybrid Actice directory environment.

Hands on hardware troubleshooting experience.

Excellent interpersonal, customer service, and communications skills via email, phone, and face to face required. Fluent in both English and Spanish.

Source and build management: svn, ant, maven

Have at least five (5) years of experience in application system development, with experience as an application developer

Have experience in marketing and retail

Possess analytical and synthesis skills

Have the ability to popularize and communicate their knowledge

Very good knowledge of one of the following technologies and interest in wanting to learn from others;

Great time management skills, with experience in prioritizing tasks in order of urgency.

Programming of servers in Windows environments (SQL, Microsoft Server, Management Studio, Server Manager)

security access control, video management and audio visual

Demonstrate working knowledge of electricity and electronics.

Minimum of 3-5 years of previous security Access Control systems experience is a strong asset.

Advanced capabilities for troubleshooting, audio setup and video setup.

Minimum 2 years of experience in a technical support capacity.

Strong knowledge of computer hardware, software, applications, and network systems;

Skillful in troubleshooting technology-related problems in a busy working environment;

Experience working with Active Directory, DNS, DHCP, Roaming profile, VLAN, VPN, and Virtualization (vSphere, ESXi6.0/6.5);

Experience maintaining a ticketing and inventory system.

Excellent interpersonal & relationship building skills;

Intermediate technical knowledge of major operating systems and experience with Microsoft networking and operating environments.

Working knowledge of wired and wireless networking/SAN solutions, local and remote backup technologies.

Experience administering systems support for remote sites.

Manage troubleshooting and trouble ticket escalation.

Access software updates, drivers, knowledge bases, and “frequently asked questions” resources to aid in problem resolution.

Intermediate knowledge of configuring and maintaining network infrastructure solutions (such as advanced routing protocols, VPN, firewall configurations).

Manage technical deliverables for expansion-related projects

Manage support tickets within prescribed SLAs

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Communicate with internal manager, director, and C-level individuals on escalations, as required

Proven experience as an IT Specialist/Help Desk or other customer support role

Experience with Windows 10 & 11, Microsoft Office, Active Directory, and ITSM ticketing systems an asset

Good knowledge of and preferably working experience with LAN, WAN, Wireless networks and network security devices.

Knowledge of security systems (is an asset).

Education related to computer technologies, networking, or information security.

Strong analytical and organizational skills.

Demonstrated experience in Microsoft applications and platforms (Office 365, Windows MS 365)

Knowledge of Cloud Computing Platforms (Microsoft 365, Google, AWS) is considered an asset.

7.Public Library software knowledge and experience is an asset.

2.CompTIA A+ and/or MCP (Microsoft Certified Professional) certification required.

3.One year of experience in an enterprise IT environment supporting Windows Desktop OS and Active Directory.

4.Experience with Windows and M365 suite.

6.Proven technical and end-user documentation writing skills.

8.Strong interpersonal and relationship-building skills amongst all levels of stakeholders.

Stay appraised of service management knowledge and industry best practices

Using a pre-defined resolution framework, develop and apply IT knowledge skills (e.g. troubleshooting) to resolve and respond to customer issues

Assists in the management of asset inventory

Communicate frequently with supervisors, working to develop personal skills and abilities.

Active Directory, SCCM, Intune device management tools

Outlook / Exchange and Mimecast email management - preferred

If necessary, help resolve IT incidents remotely.

A minimum of 2 to 5 years of experience as a level 2 support technician.

Excellent communication skills (spoken and written).

Know how to manage priorities and customer expectations.

A+, Network Plus or Help Desk Institute certification.

We value and are committed to upholding a culture of Inclusion and Belonging

Maintain computer asset management and work issues tracking system.

Install and update computer hardware and software including operating system updates and antivirus software programs at the headquarters and remote locations.

Certifications preferred include MCSE, Network +, A+.

Technical knowledge of network and PC operating systems.

Proven hands-on hardware trouble shooting experience and experience working in a team-oriented, collaborative environment.

Requires strong written and oral communication skills and proven analytical and problem-solving ability.