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Client Technical Support Specialist Jobs in Kelowna, British Columbia

Technical Support Specialist Jobs
By Hut 8 At Kelowna, British Columbia, Canada
Maintenance Task Examples: Perform maintenance, change management tasks, remote hands & eyes.
Perform timely technical and management escalations for outstanding client issues.
Inventory Management Task Examples: Update inventory records and customer solution diagrams to ensure accuracy.
Knowledge and/or experience with virtualization software (Microsoft Azure, VMware, etc.)
Post secondary education in computer related studies, or relevant work experience (1-3 years)
Experience working directly with B2B level clients in a mission-critical technical support environment.
Cctv Technical Support Specialist I
By Procom At Vancouver, British Columbia, Canada
Exceptional skills in problem solving & time management
Concisely document software, hardware, and network information in a case management system
Prioritize between tasks including inbound calls, existing case management, live chat, email requests
Troubleshoot client hardware and software products over the phone and through remote sessions
Provide an exceptional customer experience during calls, emails, chat, and customer escalations
Continuously learns new skills, technologies & products
Technical Support Specialist Jobs
By Rheem Manufacturing At Burnaby, British Columbia, Canada
Prior experience providing remote technical support and customer service.
Excellent verbal and written communication skills.
Ability to manage time on tickets efficiently.
Excellent problem-solving skills for technical products.
Prior experience maintaining extensive customer records on CRM.
Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.
Technical Support Specialist (Make A Future - Careers In Bc Education)
By BCJobs At Langley, British Columbia, Canada
Performs other assigned comparable duties which are within the scope of knowledge, skills and abilities required by this class specification.
Uses an Incident Management System/ Work Order System.
When assigned to special projects, follows instructions set by the Manager.
Four years’ experience in the technology department of a complex environment supporting a large and varied user base.
Demonstrated evidence of sound interpersonal skills with a positive customer-oriented attitude.
Installs and configures basic desktop applications, desktop images and provides application support.
Junior/Intermediate Technical Support Specialist
By GAM Tech At Greater Vancouver, British Columbia, Canada

https://gamtech.bamboohr.com/jobs/view.php?id=59

Technical Support Specialist (Remote)
By Top Hat At Vancouver, British Columbia, Canada
Previous work experience in Tech Support in the Education, Continuous Learning and/or SaaS industry is an asset
A management team focused on performance, growth, engagement and connection
Help out our customers (educators, students, Top Hatters, and higher education staff) with a wide range of challenges
Communicate with Support and other teams (Engineering, Product, QA, Finance, etc.) to prioritize and resolve customer issues
You have 1-2 years of experience in a customer-facing role and you loved it!
You are highly proficient in English and have strong verbal and written communication skills
Technical Support Specialist Jobs
By Armstrong Fluid Technology At Scarborough, Ontario, Canada
Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
Assist customers for problematic equipment and offer economic solutions.
Two years experience working with engineering, manufacturing and distribution operations in an industrial environment.
Experience on a technical support and/or customer service type team. Public speaking / training experience is an asset.
Experience working with Tridium Niagara and wireless networking experience is a definite asset.
Strong, team-oriented leadership skills with presence and a bias for action.
Senior Technical Support Specialist
By Messagepoint At Greater Toronto Area, Canada
Experience working with customer support ticketing systems and customer relationship management (CRM) tools.
Experience with remote support tools and software is preferred.
Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience).
Proven experience in a customer support or technical support role, preferably in a SaaS environment.
Strong problem-solving and analytical skills, with the ability to assess complex issues and provide effective solutions.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical customers.
Technical Support Specialist Jobs
By ABC Fitness At Vancouver, British Columbia, Canada
Expectation Management: Provide regular updates on issue resolution progress to manage customer and team expectations.
Feedback: Provide valuable feedback to the product management team on client feature requests and product improvements.
Strong technical skills, with experience in troubleshooting complex software issues.
Internal Guidance: Offer internal guidance to your peers in Coach Support to ensure they can quickly identify and escalate technical challenges.
Documentation: Create and maintain technical support documentation, including knowledge base articles and FAQs.
Training: Participate in ongoing training and professional development to stay up to date on product knowledge and technical support best practices.
Technical Support Specialist Jobs
By SGS Consulting At British Columbia, Canada
Must have excellent customer service skills and manage time well, working with multiple clients at the same time.
Assist inexperienced or nontechnical end users in resolving issues.
Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided.
Winning Behaviors, Competencies, and Skills
Help desk or call center experience.
Creation of Knowledge-based articles, or customer facing documentation
Technical Sales Support Specialist
By RVE - Recharge Véhicule Électrique At British Columbia, Canada

French written & spoken is a huge asset & requested by this Quebec based employer. The team is bilingual overall, and they are looking to add to that ethos.

Technical Sales Support Specialist
By Trelleborg Seals & Profiles At Greater Toronto Area, Canada

Looking for the right person with experience in Trenchless rehabilitation works to perform demonstrations and training.

Lateral lining, UV CIPP, Spot repair installation, Robotic cutting and more.

Technical Support Specialist (Endpoint)
By Fortinet At Burnaby, British Columbia, Canada
Provide customer education where needed due to gaps in networking, product knowledge etc.
Follow up on technical cases including proper escalation and management of the case until case closure
Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation
Experience in a technical support or system administration role in a networking/security company or equivalent education
Deep working knowledge of operating systems -- Windows, OSX, Linux
Experience with security products -firewalls, IDS/IPS, VPN, virus scanning -- endpoints and networking.
Technical Support Specialist (English & French)
By Diligent At Vancouver, British Columbia, Canada
Experience with Microsoft SQL Server – installation, configuration and performance
Experience working on large-scale, N-tiered enterprise web applications.
Experience supporting the functionality of complex enterprise business applications (beyond just installation, setup, configuration)
Ability to manage case load to meet defined service levels while customer expectations and follow up
Troubleshoot application errors, support software installations and upgrade processes
Be responsible for and responsive to cases in the T2 queue and ensure SLAs are consistently met
Premier Technical Support Specialist
By Lenovo At Markham, Ontario, Canada
Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.
Minimum of 1-3 years of experience in technical support or customer-facing technical role
CompTIA certifications (A+, Network+, Security+, etc.)
Degree in Computer Science, Information Technology, or related field; or equivalent experience.
Experience working in a call center type of enviorment.
Excellent communication, interpersonal, and problem-solving skills.
Technical Support Specialist - Video Broadcast
By Ross Video At Ottawa, Ontario, Canada
Document knowledge in the form of knowledge base technical notes and articles
Technical diploma and knowledge of broadcast systems
Customer service experience in a technical support environment
Excellent trouble shooting and debugging skills
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Strong knowledge of Microsoft Office applications
Client Support Services Specialist
By BNP Paribas At Montreal, Quebec, Canada
Credit, funding and transaction limit management and oversight.
Oversee key control processes with respect to billing, risk and management reporting, at client level.
Work closely with the development teams to create and implement suite of quality Management reporting.
Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.e. improve client experience.
Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.
Knowledgeable of International wires transfers, SWIFT and local clearing systems.
Technical Support Specialist (Scientific Products)
By Standard BioTools At Markham, Ontario, Canada
Outstanding troubleshooting and problem solving skills combined with a genuine desire to see the customer succeed
Self-motivation, attention to detail and excellent communication skills
Keep customers front and center in all of our work
Be accountable and deliver on commitments
Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment
Provide exceptionally competent phone and email support to our customers, distributors and staff
Technical Support Specialist Jobs
By Sectigo At Ottawa, Ontario, Canada
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base.
Prioritize and manage several open issues at one time.
Contribute to create Knowledge Base of known issues and their fixes.
Additional responsibilities and special projects as assigned.
High School Diploma; Bachelors or college degree in business and/or technical related field or equivalent work experience.
Technical Support Specialist Jobs
By Audioscan At Dorchester, Ontario, Canada
Technical certification or training (preferred)
· Create and maintain service bulletins and other knowledgebase articles
· Excellent customer service skills
technical certification or training (preferred)
Technical Support Specialist: 2 years (preferred)
· Provide technical customer support via phone/email/virtual
Technical Support Specialist (530408) Jobs
By California State University, Office of the Chancellor At Chiasson Office, New Brunswick, Canada
Two years or more of Jamf mobile device management experience preferred.
Adhere to ITIL best practices for incident and problem management, advises management of such incidents, and assist with resolution.
Administrator and maintain mobile device management systems.
Experience in coordinating resource requirements.
Coordinate with other support staff and managers to resolve all support issues.
Apple Certified Support Professional certification.
Technical Support Specialist Jobs
By Acadian Seaplants At Dartmouth, Nova Scotia, Canada
Familiarity with IT service management (ITSM) principles and experience using ticketing systems.
Experience with the Ivanti IT Service Management solution is considered an asset.
Assist with software license management.
Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar qualifications is considered an asset.
Provide exceptional technical support and troubleshooting assistance via phone, email, video conference, remote access, or in-person.
Stay up-to-date with the latest technologies and industry trends to enhance technical knowledge and contribute to continuous improvement initiatives.
Technical Support Specialist Jobs
By Symplicity At Hamilton, Ontario, Canada
Work closely under the guidance and direction of our management team to learn Orbis systems and methods;
Self-manage your time and look for ways of improving the functionality of the products while offering suggestions for future development;
Be a resource in the expansion and updating of our knowledge base resources;
Manage communication with institutions to ensure system access and timely updates;
Utilize effective and timely communication skills in interpersonal relationships with customers and Orbis staff;
Professional or co-op experience in software technical support;
Technical Product Support Specialist
By CorTech International At Saskatoon, Saskatchewan, Canada
Exceptional time management skills, being able to handle a case load and prioritize critical items
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
Minimum 3 years’ experience in a technical support environment.
Experience in IT, networking, communications, programming and testing desirable
Extensive experience working in a customer facing role
A strong appreciation for delivering top tier customer experience
Technical Support Specialist Jobs
By Omnivex Corporation At Vaughan, Ontario, Canada
Excellent written and oral communication skills, problem solving and analytical skills, interpersonal and collaboration skills
General knowledge of IT infrastructure
General knowledge of SQL databases
Monitor and respond to internal and external support inquiries via email, and telephone, and future channels.
Duplicate technical support issues in the lab
Participate in emergency after hours on-call support rotation
Technical Support Specialist - 3Rd Line
By IRIS Software Group At Canada
May be called on for training creation, input, or delivery as assigned by management.
Manage the level three queue daily and relay the resolutions to the TSS or TSS II
Maintain and increase product knowledge on applicable products/applications via training, documentation, and personal research.
Maintain documents of system requirements and configurations for support only. Identify departmental technical needs and make suggestions.
Test software and hardware applications as they change in the industry and apply the knowledge as needed
Document all customer contacts, issues, and resolutions timely and thoroughly in the CRM (Zendesk, Jira).
Automotive Technical Support Specialist
By Mevotech At North York, Ontario, Canada
1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
Proficient in Microsoft Office, web-based applications and Customer Relationship Management systems
Comprehensive benefit plan from day 1
Resolve support issues in a prompt and efficient manner while escalating to the support manager, or technical team members when necessary.
Produce clear, efficient, and timely logs of calls and emails into a client-case tracking system to manage requests and issues
Working knowledge of automotive suspension systems, chassis and steering components*
Technical Support Specialist Jobs
By Adecco At London, Ontario, Canada
Qualifications / Skills / Experience:
Medical and dental benefits once qualified
Excellent written and oral communication skills.
Above average computing and navigational skills
Experience with ticketing systems is an asset
Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)
Technical Support Specialist Jobs
By Agrimatics At Saskatoon, Saskatchewan, Canada
Serve as an internal product expert, demonstrating in-depth knowledge of our hardware, mobile and web apps
Create and maintain comprehensive support documentation including videos, knowledge base articles, getting started guides, and manuals
Experience or familiarity with the agriculture industry is highly desirable.
Excellent communication skills, both verbal and written.
Experience in providing outstanding customer support, ideally in a technical environment.
Provide Tier 1 phone and email support
Technical Support Specialist Jobs
By IDENTOS Inc. At Canada
Experience with ITIL support processes; Service Requests, Change Management, Incident Management etc…
Track support requests/incidents and resolutions using help desk software (Jira Service Management)
Experience with AWS, Azure and GCP environments
Experience with Kubernetes and related tools (Helm, Kubectl)
Experience with Jenkins or other CI/CD platforms
Experience with monitoring tools such as Splunk, Log Analytics etc…
Technical Support Specialist (Remote)
By Top Hat At Alberta, Canada
Previous work experience in Tech Support in the Education, Continuous Learning and/or SaaS industry is an asset
A management team focused on performance, growth, engagement and connection
Help out our customers (educators, students, Top Hatters, and higher education staff) with a wide range of challenges
Communicate with Support and other teams (Engineering, Product, QA, Finance, etc.) to prioritize and resolve customer issues
You have 1-2 years of experience in a customer-facing role and you loved it!
You are highly proficient in English and have strong verbal and written communication skills
Client Support Specialist Jobs
By Ticketmaster At Winnipeg, Manitoba, Canada
Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). 
Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience. 
Keep up-to-date working knowledge of Ticketmaster ONE web portal 
Minimum of 2 years’ experience working in an office environment, preferably in customer/client support roles 
Experience with the Ticketmaster system and/or various ticketing systems is a bonus! 
Box Office experience is considered an asset 
Technical Support Specialist Jobs
By Aptos Retail At Montreal, Quebec, Canada
Proactively look for ways to improve processes and the customer experience.
Bachelor’s Degree in a Computer Science or related technical field or equivalent experience
2+ years of experience problem solving and providing advanced support within fast-paced and
Experience working with and debugging web applications and/or services.
Excellent customer service, interpersonal, collaboration and communication skills. Possesses the
Experience with the Retail industry and application support (Merchandising) is must