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Client Technical Support Specialist Jobs in British Columbia

Cctv Technical Support Specialist I
By Procom At Vancouver, British Columbia, Canada
Exceptional skills in problem solving & time management
Concisely document software, hardware, and network information in a case management system
Prioritize between tasks including inbound calls, existing case management, live chat, email requests
Troubleshoot client hardware and software products over the phone and through remote sessions
Provide an exceptional customer experience during calls, emails, chat, and customer escalations
Continuously learns new skills, technologies & products
Technical Support Specialist Jobs
By Rheem Manufacturing At Burnaby, British Columbia, Canada
Prior experience providing remote technical support and customer service.
Excellent verbal and written communication skills.
Ability to manage time on tickets efficiently.
Excellent problem-solving skills for technical products.
Prior experience maintaining extensive customer records on CRM.
Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.
Technical Support Specialist (Make A Future - Careers In Bc Education)
By BCJobs At Langley, British Columbia, Canada
Performs other assigned comparable duties which are within the scope of knowledge, skills and abilities required by this class specification.
Uses an Incident Management System/ Work Order System.
When assigned to special projects, follows instructions set by the Manager.
Four years’ experience in the technology department of a complex environment supporting a large and varied user base.
Demonstrated evidence of sound interpersonal skills with a positive customer-oriented attitude.
Installs and configures basic desktop applications, desktop images and provides application support.
Junior/Intermediate Technical Support Specialist
By GAM Tech At Greater Vancouver, British Columbia, Canada

https://gamtech.bamboohr.com/jobs/view.php?id=59

Technical Support Specialist Jobs
By Hut 8 At Kelowna, British Columbia, Canada
Maintenance Task Examples: Perform maintenance, change management tasks, remote hands & eyes.
Perform timely technical and management escalations for outstanding client issues.
Inventory Management Task Examples: Update inventory records and customer solution diagrams to ensure accuracy.
Knowledge and/or experience with virtualization software (Microsoft Azure, VMware, etc.)
Post secondary education in computer related studies, or relevant work experience (1-3 years)
Experience working directly with B2B level clients in a mission-critical technical support environment.
Technical Support Specialist (Remote)
By Top Hat At Vancouver, British Columbia, Canada
Previous work experience in Tech Support in the Education, Continuous Learning and/or SaaS industry is an asset
A management team focused on performance, growth, engagement and connection
Help out our customers (educators, students, Top Hatters, and higher education staff) with a wide range of challenges
Communicate with Support and other teams (Engineering, Product, QA, Finance, etc.) to prioritize and resolve customer issues
You have 1-2 years of experience in a customer-facing role and you loved it!
You are highly proficient in English and have strong verbal and written communication skills
Technical Support Specialist Jobs
By Armstrong Fluid Technology At Scarborough, Ontario, Canada
Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
Assist customers for problematic equipment and offer economic solutions.
Two years experience working with engineering, manufacturing and distribution operations in an industrial environment.
Experience on a technical support and/or customer service type team. Public speaking / training experience is an asset.
Experience working with Tridium Niagara and wireless networking experience is a definite asset.
Strong, team-oriented leadership skills with presence and a bias for action.
Senior Technical Support Specialist
By Messagepoint At Greater Toronto Area, Canada
Experience working with customer support ticketing systems and customer relationship management (CRM) tools.
Experience with remote support tools and software is preferred.
Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience).
Proven experience in a customer support or technical support role, preferably in a SaaS environment.
Strong problem-solving and analytical skills, with the ability to assess complex issues and provide effective solutions.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical customers.
Technical Support Specialist Jobs
By ABC Fitness At Vancouver, British Columbia, Canada
Expectation Management: Provide regular updates on issue resolution progress to manage customer and team expectations.
Feedback: Provide valuable feedback to the product management team on client feature requests and product improvements.
Strong technical skills, with experience in troubleshooting complex software issues.
Internal Guidance: Offer internal guidance to your peers in Coach Support to ensure they can quickly identify and escalate technical challenges.
Documentation: Create and maintain technical support documentation, including knowledge base articles and FAQs.
Training: Participate in ongoing training and professional development to stay up to date on product knowledge and technical support best practices.
Technical Support Specialist Jobs
By SGS Consulting At British Columbia, Canada
Must have excellent customer service skills and manage time well, working with multiple clients at the same time.
Assist inexperienced or nontechnical end users in resolving issues.
Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided.
Winning Behaviors, Competencies, and Skills
Help desk or call center experience.
Creation of Knowledge-based articles, or customer facing documentation
Technical Sales Support Specialist
By RVE - Recharge Véhicule Électrique At British Columbia, Canada

French written & spoken is a huge asset & requested by this Quebec based employer. The team is bilingual overall, and they are looking to add to that ethos.

Technical Sales Support Specialist
By Trelleborg Seals & Profiles At Greater Toronto Area, Canada

Looking for the right person with experience in Trenchless rehabilitation works to perform demonstrations and training.

Lateral lining, UV CIPP, Spot repair installation, Robotic cutting and more.

Technical Support Specialist (Endpoint)
By Fortinet At Burnaby, British Columbia, Canada
Provide customer education where needed due to gaps in networking, product knowledge etc.
Follow up on technical cases including proper escalation and management of the case until case closure
Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation
Experience in a technical support or system administration role in a networking/security company or equivalent education
Deep working knowledge of operating systems -- Windows, OSX, Linux
Experience with security products -firewalls, IDS/IPS, VPN, virus scanning -- endpoints and networking.
Technical Support Specialist (English & French)
By Diligent At Vancouver, British Columbia, Canada
Experience with Microsoft SQL Server – installation, configuration and performance
Experience working on large-scale, N-tiered enterprise web applications.
Experience supporting the functionality of complex enterprise business applications (beyond just installation, setup, configuration)
Ability to manage case load to meet defined service levels while customer expectations and follow up
Troubleshoot application errors, support software installations and upgrade processes
Be responsible for and responsive to cases in the T2 queue and ensure SLAs are consistently met