Warehouse And Inventory Supervisor

Reporting to the Senior Manager, Prepaid Products and Supply Chain, the Warehouse & Inventory Supervisor will play a pivotal role in managing our distribution operations. We seek talented individuals with warehouse logistics, inventory management, technology, and people management expertise. If you thrive in a fast-paced environment and enjoy working with cross-functional teams, this is an opportunity to make a significant impact.

This is a 100% on-site role.

Key Responsibilities:

People Management:

• Provide training, guidance, support, and coaching to team members, ensuring their success and professional development.
• Lead and supervise a team of warehouse and supply chain professionals, fostering a positive and collaborative work environment.

Purchasing and Re-Ordering:

• Ensure marketing materials, fulfillment supplies, and fixtures are monitored and ordered to maintain optimal stock levels.

Order Fulfillment, Inbound Receiving & Inbound Return Processing:

• Maintain inventory management for designated products including working with POS technicians on maintaining optimal inventory levels on accessories and parts.
• Ensure proper receiving of inbound inventory in the system in accordance with FIFO practices.
• Coordinate inbound terminal returns, RMA, and repair process.
• Ensure accurate and timely fulfillment of outbound orders, including programming and quality control of POS terminals.

RMA and Repair Process:

• Identify and coordinate the repair process for damaged terminals, minimizing expenses through in-house repairs and third-party vendors.
• Provide trend reporting for terminal repairs/failures.

Inventory Management & Metrics Reporting:

• Conduct regular inventory counts and reconciliation. Implement/monitor performance metrics to optimize fulfillment and identify areas of improvement.

Terminal Installation & Merchandising:

• Coordinate installation and merchandising of POS programs.
• Other duties as assigned

Qualifications & Experience:

• 2 years of Warehouse Operations and/or Fulfillment experience
• High school diploma or GED required. Supply Chain Management Degree preffered.
• 1+ year of People Management experience

Skills, Knowledge & Abilities:

• Strong knowledge of operations, warehouse management, inventory control, and transportation methodologies
• Excellent verbal and written communication skills
• Ability to remain calm under pressure and utilize constructive feedback
• Able to accept and execute change in a positive and proactive manner
• Familiarity with change management strategies and execution
• Able to manage, coach, and engage a diverse workforce
• Familiarity with inventory control and work-flow processes
• Task and deadline-oriented
• Knowledge of POS terminals is an asset

Competencies:

• MS Office and/or Google Suite
• Excel and/or Google Sheets

Working Environment:

• Active small warehouse environment working in close proximity to other team members
• This is a 100% on-site role
• Mild to moderate noise
• Dog Friendly