Territory Representative - St. Thomas, On

Role: As a member of the Lynden Door Canadian sales team, the Commercial/Architectural Territory Representative position will deliver the highest level of service and support for Lynden Door's commercial door markets in Ontario, thereby strengthening customer relationships and contributing to profitable new business opportunities for the organization. They will cultivate intimate relationships with our customers in order to clearly understand their needs and articulate those needs to the organization. They will develop multiple supply chain channels that can benefit from the organization's commercial capabilities and core competencies, and be responsive and positive to our customers, making it easy for them to do business with us.

One of the key service strategies of Project Agility is to provide an elevated customer experience through the effective and timely management of the entire commercial door ordering process - from project bid to order capture, coordination and delivery. The effective coordination of product flow to the project site to meet the desired schedule and the synchronization between Lynden Door, Alliance Door Products and the customer is of great importance.

Commercial Hardware House Sales And Account Management

• Day-to-day account management activities for our commercial customer base. Work to drive appropriate commercial opportunities and stocking programs through wholesale distribution, Alliance Door Products.
• Develop and maintain expertise related to all facets of the Architectural and Commercial Door applications e.g. fire door listings, sound ratings, hardware, etc.
• Develop strong relationships on behalf of Lynden Door with all commercial architectural customers in Ontario, cultivating an intimate understanding of their specific needs and market trends (product, price and service) to most effectively represent Lynden Door and Alliance Door Products and contribute to future business opportunities.
• Identify and follow-up all sales opportunities, coordinating quotations, follow-through to negotiation of final sale and customer satisfaction.
• Mitigate product and customer issues, defects, etc. Positively address customer concerns.
• Work with the Lynden Door / Agility estimating group in preparation of commercial quotations (analyze specifications, understand requirements, confirm costing and coordinate appropriate value proposition)
• Provide regular and ongoing market summaries (current business conditions, market opportunities, account assessments, issues and recommendations).

Project Fulfillment

• Oversee the preparation and approval process for order submissions consisting of shop drawings and door/hardware schedules for the purpose of timely and accurate order confirmations back to the customer and order fulfillment direction back to manufacturing.
• Effectively coordinate product flow between LDI, ADP and the customer.
• Work with ADP staff to schedule the required resources to product flow (receiving, value add services at the branch, packaging, & shipping).
• Work with the Project Plan Centre estimating team in preparation of commercial quotations (analyze specifications, understand requirements, confirm costing and coordinate appropriate value proposition).
• Work in conjunction with the St. Thomas, Ontario offices on the coordination of commercial projects in Ontario, including the confirmation of project specification details and assist Lynden Door and Alliance Door Products customer service with determining the most effective shipping and handling logistics. Work with estimators, order engineers, customer service agents and other territory managers to deliver projects on-time and complete.
• Confirm order details to customers, coordinate delivery schedules with suppliers, customers, & project sites, communicate project status with customers, manage project documentation and follow up with customers.

Channel Management

• Work with the project fulfillment team to guide and direct coordination of Alliance commercial projects in the territory and assist with estimating and order coordination activities. Identify and follow-up all sales opportunities, coordinating quotations, follow-through to negotiation of final sale and customer satisfaction.
• Represent and promote Alliance product and service portfolio to existing Lynden Door direct commercial accounts in Alberta.
• Develop strong relationships with Alliance Door Products customers cultivating an intimate understanding of their specific commercial needs and market trends (product, price and service) to most effectively represent Lynden Door/Alliance and contribute to future business opportunities. Make joint calls to accounts with Alliance Door salespeople as required.
• Mitigate product and customer issues, defects, etc. Positively address customer concerns.
• Day-to-day account management activities and liaison to Lynden Door's existing wholesale account Alliance Door Products in Ontario. Work to drive appropriate architectural/commercial opportunities through wholesale distribution channel. Provide product knowledge (PK) and informational presentations to Alliance Door Products and their blended distributors.
• Provide regular and ongoing market summaries (current business conditions, market opportunities, account assessments, issues and recommendations).

Competencies Required

• Creative and solution oriented problem-solving skills
• Willingness to pursue additional training, classes, etc. to enhance skills
• Experience with Office Systems, Business Machines and Computers
• Commitment to contribute, grow and succeed in a team environment
• Strong organization skills - ability to productively work on multiple tasks
• Pleasant disposition, flexible and even-tempered
• Positive Outlook
• Knowledge of Door Industry, Products and Services preferred
• Strong written and verbal communication skills
• Customer Service oriented/attention to accuracy, detail, quality and service
• High moral integrity

Compensation And Benefits

• Company Benefits Package (After 3 Calendar months)
• Compensation based on experience
• Profit share (After 1 Calendar year)

More About Our Company

We are an equal opportunity employer and one of North America's leading manufacturers of quality residential and commercial interior wood doors. The great service and products we deliver are a result of the hard work and talent of our exceptional team. We work very hard to hire the best team members who share our core values in respect for all people, integrity in every situation, and quality in everything we do. A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company.

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