Team Lead / Data Entry

Position: Team Lead / Data Entry

Location: Scarborough

Hours: Evening shift from 6 p.m. to 2 a.m. (37.5 hours per week)

Job Type: 4-month contract with strong potential for extension and conversion

Our client, a well-known organization in Scarborough, is hiring for a Team Lead / Data Entry position for their project, which is expected to last at least 4 months, with the potential for extension and conversion for the right candidate. Are you interested in a Monday-to-Friday evening time position, with excellent pay and potential for future contracts? Then, we would like to hear from you!

What you need to have:

- 1 to 2 years of previous experience in a team lead role

- Strong data entry skills

- Experience in customer-facing roles

- Ability to take responsibility for site/service centre operations in the manager’s absence

- Thrive working in a fast-paced environment - must be detailed oriented

Able to:

- Deliver service that meets SLA and delights the customer (KPI: SLA achieved and high customer satisfaction)

- Support the achievement of productivity improvements (KPI: Value for customer and enhanced margin)

- Contribute to service transformation and business growth (KPI: Further profitable service revenue)

Accountabilities:

- Support the operational team to achieve SLA

- Work as a member of a team to ensure effective and efficient distribution of workload

- Work to tight deadlines and prioritize work accordingly

- Be able to maximize team and/or shift productivity through cost-effective practices and sound management of team timekeeping, restricted overtime, keeping waste to an acceptable level & use of employees in the most effective way

- Maintain discipline in the team/on the shift and implementing disciplinary procedures were necessary

- Assist the manager in the development/training of staff/colleagues

- Carry out quality checks to ensure quality standards are maintained

- Act as an expert when advising a customer on production requirements/turnaround times, etc.

If this sounds like you, please send your resume as a Word Document to Twinkle Gandhi at the following address [email protected].