Team Lead - Customer Sales Order Management ** Global Fortune 500 Firm With +4.0 Glassdoor Employer Rating **

Position Title:Team Lead - Customer Sales Order Management

Client Details:

Our client is aGlobal Publicly Traded Companythat focuses on Manufacturing of Motorized Sports Products and Vehicles.Our client has a fantastic +4.0 Glassdoor Employer rating with an amazing Culture and one Canada’s Best Employers for New Grads

Role Summary:

Supervise the internal Sales Order Management Support Team to achieve wholesale targets across all product lines. Maintain high level of customer service ensuring the department is operating successfully and make improvements if needed, with management input. Collaborate with management on business processes and distribution objectives.

Key Job Responsibilities:

• Analysis and distribution/communication of operational reports. With management, identify action items to support departmental Mid Term Plan (MTP).
• Monitor orders banks and maintain, identify, and address any allocation issues. Proactively notify management of potential gaps, seek direction to rapidly address and deliver the highest level of customer service.
• Assist with implementation of IT initiatives (requirements, SOP documentation, end user training).
• Ensure corporately assigned monthly wholesale targets for all product groups are attained alongside field sales and logistic teams.
• Ensure effective two-way communication within the department through daily interaction with team members, regular meetings and by ensuring all direct reports possess the information required to be effective in their position. Keep management abreast of any personnel issues or training/resource gaps.

Location:

Greater Toronto Area (East End) Hybrid Working Model 2-3 days in office required

Salary Range:

Based on Experience $75-90k plus Bonus (6%)

Requirements:

• Customer experience mindset.
• Supervisory experience (team lead or higher).
• Strong analytical, operational and time management skills.
• Business degree in Sales, Business Administration or relevant field
• Knowledge of supply chain and order management systems (SAP would be considered an asset).
• Strong interpersonal skills and the ability to work well as part of a team.
• Problem-solving and decision-making ability.
• Minimum 3+ years in Sales and Customer Service with experience Managing a Team is MUST!!
• Experience selling across multiple product categories.