Customer Support Representative - Order Manager

Job Title: Customer Experience - Order Manager

Department: Customer Experience

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

The Role:

As the Order Manager, you will be responsible for facilitating the seamless integration between our internal ERP system (Jesta) and our 3PL partner. Your primary objective will be to free up capacity in our warehouse by coordinating the transfer of specific orders to our 3PL partner, who will then handle the order fulfillment process.

Key Responsibilities:

• Check on existing customer orders in the system and taking proactive measures to resolve any potential issues related to order fulfillment.
• Input orders accurately and efficiently into the system, ensuring all relevant information is captured.
• Collaborate with our 3PL partner to ensure accurate order fulfillment, addressing any discrepancies or issues that may arise.
• Regularly communicate with our 3PL partner and update the status of orders within our ERP system to reflect the progression of each order through the fulfillment process.
• Meet department performance standards and benchmark service levels.
• Perform other duties and responsibilities as required or requested by management.
• Coordinate and monitor the transfer of orders to 3PL for fulfillment.

The Requirements

• Knowledge of ERP systems and third-party logistics (3PL) processes is advantageous.
• Ability to work independently and manage time efficiently.
• Excellent communication skills, both written and verbal.
• Experience working in E-Commerce, Customer Service or Digital Sales.
• Strong problem-solving abilities and a proactive approach to addressing challenges.
• Strong ability to multitask and prioritize tasks effectively.
• High attention to detail and exceptional organizational skills.
• Team player with the ability to collaborate effectively internal and external stakeholders.
• Ability to adapt quickly to new systems and processes.

The Perks:

To match our culture, focused on creativity, innovation and love for fashion, we offer our employees unique benefits such as product discounts, learning & development allowance and social events!