Customer Support Representative (Omnitrance Solutions Inc)

We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.

Customer Support Responsibilities

• Following procedures and policies.
• Generating sales leads.
• Identifying customers' needs.
• Building good relationships with customers.
• Resolving complaints and following up on resolutions.
• Meeting sales objectives.
• Managing incoming calls.

Customer Support Requirements:

• Ability to adapt to different personalities.
• Experience in customer service.
• High school diploma or equivalent.
• Excellent communication skills.
• Familiarity with CRM tools.
• Ability to manage multiple tasks at once.
• Strong telephone etiquette.

Value