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Company | Zensurance |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-05-29 |
Posted at | 1 year ago |
Zensurance is a scale-up InsurTech company that is disrupting the commercial insurance market. At Zensurance, we want to empower small businesses across Canada to thrive by offering an honest, simplified, and modern approach to insurance. Our main recipe is a combination of modern technology and insurance industry expertise powered by our talented team members.
- Implement best practices for retaining policies during cancellations
- Assist in the onboarding and training of new talent and set them up for success
- Work closely with leads to ensure service, business process and operations are consistent with quality standards
- Host and support internal audit preparation, process and follow up
- Other duties as assigned
- Leadership
- Other duties as assigned
- Will be accountable for managing and driving performance to exceed company targets, by conducting team meetings and impactful performance plans to elevate results
- Must continue to learn and inspire others to continue to learn as well
- Operations
- Manage and oversee escalations with integrity and direction to the client
- Must perform one-on-one meetings with each of their direct reports and work to discover action items to help them improve
- Prepare and follow up on progress trackers for direct reports
- Build up others and inspire their colleagues to do things that are more challenging than what they might think they are capable of
- Create and train brokers on best practices to encourage clients cancelling their policies to return to Zensurance
- Actively shadow team members and coach them to lift their performance to achieve desired levels
- Manage and distribute Zen website inquiries and triage support emails and general voicemail inbox that is not assigned
- Over 3 years of broking experience
- Experience working in a call center would be an asset
- At least one year of people management or mentorship experience
- CAIB/CIP would be an asset
- Attention to detail and demonstrated flexibility in managing multiple clients at a time
- Persistence and agility to meet set targets consistently
- RIBO license required
- Ability to communicate effectively with multiple stakeholders
- Work from anywhere opportunities up to 60 days per occurrence
- Laptop, extra monitor and main accessories are provided
- Primarily remote work environment available to everyone
- Health/Personal Spending Accounts to subsidize your healthy habits and purchases
- Weekly Friday companywide huddles for casual catch-ups with other departments
- Be a part of something special. We are confident you won’t find any other insurance company like us :)
- Comprehensive and flexible health and dental plans to suit all lifestyles, including mental health
- Parental Leave Top Up
- Build next-level relationships with your peers through scheduled companywide virtual and in-person team-building events
- Opportunity to work for Canada’s fastest-growing #insurtech scale-up
- Extra home office and supplies allowance to help with work-from-home set up
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