Talent & Culture Associate Jobs

EMPLOYMENT OPPORTUNITY

Talent & Culture Associate

Location: Toronto, ON

Date Issued: July 10th, 2023

Do you have a passion for working with people and providing them with the highest level of service with integrity?

Do you strive to meet and exceed expectations every day in every way? The ideal candidate for this position is confident, has a strong ability to multitask, a keen eye for detail, and has a can-do attitude. You thrive in fast-paced working environments where you juggle dozens of balls in the air at the same time while providing a high-level of service and accuracy. You are a master at anticipating needs and delivering results. You do what it takes to get the job done well while making a positive impact. And you are compassionate, resilient and love to smile!

OPERATION SMILE

We are a volunteer-delivered global medical charity that provides free, safe surgery and comprehensive care to patients with cleft lip and palate in 35 countries around the world. Operation Smile Canada raises funds from our donor partners who want to directly impact the lives of children living with cleft conditions and other facial differences. Our partners are as committed as we are to a world where health and dignity are improved through safe surgery and complete care.

We have a plan for the next decade to increase access to cleft and essential surgical care for one million patients living in low- and middle-income countries. Achieving this goal requires more people caring for more patients in more places. It also requires us to broaden the awareness of our great brand and raise more funds through our diverse fundraising programs.

Operation Smile Canada (OSC) is dedicated to recruiting and retaining a qualified workforce. By valuing diversity, OSC commits to hiring practices that are fair, equitable, and accessible and will always hire the most qualified candidate for a position. We will ensure the search and hiring process is fair and impartial, so the appropriate qualifications of each candidate are the only criteria upon which a hiring decision is made. You can learn more about Operation Smile Canada by visiting: www.operationsmile.ca.

THE ROLE

As a member of the Operation Smile Canada team, in achieving our vision and mission, working alongside the Chief Executive Officer (CEO) and the VP, Talent & Culture, this administrative professional will assist by providing a high level of service and support. This position plays an integral role assisting the CEO on board governance and is responsible for the daily administrative and HR duties of the organization. They assist with recruitment and record maintenance for payroll processing as well as provide clerical support to CEO and SLT (when needed). This is a full-time permanent position that works primarily from the Operation Smile Canada office in Toronto.

KEY FUNCTIONS AND ACCOUNTABILITIES

The Talent & Culture Associate will be responsible for, but not limited to, the following:

Executive & Board:

• Managing professional scheduling for the CEO, and SLT (as required), including meetings, travel arrangements and travel-related activities including hotel booking, transportation, etc.

• Performing administrative assistance such as calendar management, paperwork maintenance & filing.

• Acting as a liaison and providing administrative assistance to the Board of Directors.

• Arranging and handling all logistics for Board meetings and events: schedule meetings; draft agendas; develop, compile, and distribute presentation materials; and record meeting minutes on behalf of the Secretary of the Board.

• Recording all logistics for Senior Leadership team meetings, events, activities: draft agendas; developing, compiling, and distributing presentation materials; and recording meeting minutes.

• Reconciling monthly organizational credit cards for CEO & some SLT members. Records and submits monthly expenses for Team.

• Providing and/or facilitating tech support to the CEO & SLT as needed.

• Assembling and shipping mailings & packages for HR and SLT needs.

Human Resources:

• Assisting the VP, Talent & Culture with staff recruitment (i.e., posting job opportunities both internally and externally organizing applications, scheduling interviews, etc.).

• Collecting employment and tax information and preparing new employee files.

• Facilitating the background and reference checks process.

• Assisting with employee engagement initiatives.

• Coordinating administrative tasks around milestone events and annual performance reviews.

• Monitoring and addressing inquiries in the Careers inbox and ensuring content is up to date on the careers page of our website.

• Assisting with updating policies, procedures, handbooks, etc., along with the development of new resources, tools and materials, as needed.

• Providing Payroll assistance to the VP, Finance & Program Compliance.

Other:

• Assisting with providing statics and analysis, projections, and detailed reports on fundraising goals and performance that may be used to contribute to the development of internal budgets.

• Supporting the Donor Care team by answering external donor calls during higher call volumes.

• Assisting the Talent & Culture team and will be the back-up to the Specialist position, as needed.

• Other duties as assigned.

DESIRED QUALIFICATIONS AND REQUIRED SKILLS

• Post-secondary diploma or degree in a related field (i.e. human resources, administration, etc.) and some administrative experience in non-profit preferred, but not required.

• Experience in customer service, preferably in an office setting.

• Proficient computer skills in Microsoft Outlook, Word, Excel and PowerPoint.

• Experience with database systems is an asset.

• Interest and appreciation of Operation Smile Canada’s core mission and ability to communicate that mission across different platforms and audiences.

Characteristics/Skills:

• Strong customer service orientation and exceptional organizational skills.

• Strong attention to detail, and high-level of accountability for the quality and timely completion of projects.

• Ability to use independent judgment to manage and impart a high level of confidentiality.

• Highly resourceful and flexible to meet the needs and demands of the position.

• Ability to take on a large workload with competing deadlines.

• Positive and professional with a can-do attitude.

• Exemplary written and oral communication skills.

• Fluency in written and oral French is considered an asset.

• Majority of this position is within office hours but requires some evening and weekend duties.

• Ability to smile during high-pressure situations.

• The ability to travel and provide own transportation as required.

WHY YOU WILL LOVE WORKING HERE

• We wake up each day knowing there are children born every three minutes with a cleft condition somewhere in the world. As a team focused on a global strategy to ensure every child who needs surgery and care is never left behind, we set smart goals and work hard each day to achieve them so we can deliver greater impact (and smiles) to children, families, and the communities we serve.

• We aspire to be a learning organization that values each other and our collective abilities to meet and exceed expectations in everything we do.

SALARY & BENEFITS

• The salary range for this position is $45,000-$65,000, including paid vacation time.

• A highly competitive benefits package including an RRSP matching program.

HOW TO APPLY

Please submit your resume or CV along with a cover letter (together as one PDF document) to:

[email protected]

Please ensure the subject line of your email contains the position title: Talent & Culture Associate

Address your cover letter to:

Diana Church

VP, Talent & Culture

Operation Smile Canada

APPLICATION DEADLINE: Until a successful applicant is found.

Operation Smile Canada thanks all applicants in advance. Only those candidates selected for an interview will be contacted. Operation Smile Canada is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process. Thank you for your interest in being part of our smile movement at Operation Smile Canada. We look forward to hearing from you. In the meantime, keep smiling - a child is counting on it!