Systems Engineer (Ntirety) Jobs

Position Purpose

Systems Engineers are responsible for the health and maintenance of all internal systems and multi-tenant infrastructure on the network at all locations, and for recognizing and taking ownership of systems issues. Their responsibilities will include the administration and support of all internal servers, storage arrays, cloud nodes, and backup servers. Systems Engineers may be a technical point of escalation for any trouble ticket that the Support Teams are unable to resolve. Systems Engineers are responsible for the successful implementation, operation and support of new product offerings, identifying critical patch deployments, and researching, testing and deploying new technologies.

Systems Engineers will regularly take part in various operations oriented improvement or enhancement projects. Systems Engineers are responsible for creating and executing work plans for escalated events requiring their assistance and ensuring that issues are resolved as quickly as possible. They are responsible for identifying trends, chronic problems, risks and root cause analysis as well as establishing plans for resolution of these issues. The Systems Engineers are the owners of all internal systems including but not limited to Active Directory, two-factor authentication, outgoing mail exchange cluster and Ntirety web/database servers, cloud nodes, storage arrays, Ntirety environment and backup servers.

Though not required, a Systems Engineer should be able to understand the basics of programming and be able to automate tasks using scripting or any of the server automation platforms that is in common use.

Systems Engineers are also responsible for the administration and upkeep of packages in the automated deployment portal. In addition, Systems Engineers will be asked to provide Sales & Solution Architecture with pre-sales assistance and research on complex builds as well as handle escalated technical issues from the Solutions team.

Essential Job Duties And Responsibilities

• Review internal and multi-tenant environments to identify any performance and availability risks; communicate identified risks internally; develop risk mitigation plans.
• Take part in Operational & Strategic Projects.
• Follow and enforce our standard, documented Change Management Policy, Procedures and Checklists.
• Attend weekly meetings for escalations, CAB and IRB; provide input and take actions as required to ensure highest levels of service availability and performance for our customer base.
• Continuously develop industry knowledge and learn new technologies to stay current.
• Work on internal projects and tasks as required.
• Other tasks as assigned.
• Handle Escalated customer facing issues as needed.
• Work with third party vendors.
• Must deliver an exceptional customer experience every day.
• On Call rotation for relevant system issues.
• Be technical point of contact during escalated multi-tenant infrastructure events.
• Maintain Automated Provisioning System.
• Train Solutions team to be able to assist with day to day tasks.
• Documentation of new and existing solutions and special configurations.
• Documentation of processes and procedures.
• Be held accountable for maintaining ITIL and similar compliance processes.

Desired Minimum Qualifications

• Strong understanding of Operating Systems IE: Windows and Linux.
• Must have excellent functional knowledge of Cloud and Infrastructure Components with a focus on VMWare Administration.
• Must possess strong interpersonal skills in order to work in a dynamic and fast-paced environment.
• Bachelor’s degree or equivalent work experience.
• Must have excellent written and oral communication skills.
• Ability to learn and communicate technical information.
• Understanding of Storage Technologies, particularly Netapp and Pure Storage Arrays.
• Experience with various backup technologies including Commvault and R1Soft.
• Minimum 5 years’ experience in related field.

Ntirety is an Equal Employment Opportunity / Affirmative Action Employer (EEO/AA).

Ntirety offers a competitive salary and benefits including Paid Time Off, FREE Medical to Employees, Dental, retirement plan with 401(k) match, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Ntirety is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal, State or local law.

Ntirety thanks all candidates for their interest; however, only shortlisted candidates will be contacted.

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