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Company | Ntirety |
Address | Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-10 |
Posted at | 10 months ago |
COMPANY OVERVIEW:
- On Call rotation for relevant system issues.
- Take part in Operational & Strategic Projects.
- Other tasks as assigned.
- Work with third party vendors.
- Follow and enforce our standard, documented Change Management Policy, Procedures and Checklists.
- Be technical point of contact during escalated multi-tenant infrastructure events.
- Be held accountable for maintaining ITIL and similar compliance processes.
- Maintain Automated Provisioning System.
- Train Solutions team to be able to assist with day to day tasks.
- Work on internal projects and tasks as required.
- Handle Escalated customer facing issues as needed.
- Documentation of new and existing solutions and special configurations.
- Must deliver an exceptional customer experience every day.
- Continuously develop industry knowledge and learn new technologies to stay current.
- Review internal and multi-tenant environments to identify any performance and availability risks; communicate identified risks internally; develop risk mitigation plans.
- Attend weekly meetings for escalations, CAB and IRB; provide input and take actions as required to ensure highest levels of service availability and performance for our customer base.
- Documentation of processes and procedures.
- Experience with various backup technologies including Commvault and R1Soft.
- Bachelor’s degree or equivalent work experience.
- Strong understanding of Operating Systems IE: Windows and Linux.
- Must possess strong interpersonal skills in order to work in a dynamic and fast-paced environment.
- Understanding of Storage Technologies, particularly Netapp and Pure Storage Arrays.
- Must have excellent written and oral communication skills.
- Must have excellent functional knowledge of Cloud and Infrastructure Components with a focus on VMWare Administration.
- Ability to learn and communicate technical information.
- Minimum 5 years’ experience in related field.
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