Staff Engineer- Guest Education Center

Description & Requirements
Staff Engineer – CRM
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About This Team
lululemon GEC (Guest Education Center) Technology Team is dedicated to building secure, reliable, and performant products for our guests and GEC Educators. We embrace the philosophies of Agile, DevOps, and SRE to accelerate our development process and provide the most enjoyable, inclusive, and supportive work environment possible. We believe our journey is more fun when it is collaborative, as we focus on the future instead of the past. As a Staff Engineer, you will work as part of a global team supported by our business and architecture partners to help us collaboratively develop and deliver industry leading technology solutions that drive lululemon’s business goals.
A Day In The Life
As a Staff Engineer in GEC Technology, you will work as the technical leader within the GEC Technology space, leading foundational work that will be leveraged by multiple teams, multiple engineers, and helping craft our future roadmap and technical strategy using Salesforce CRM. You will be counted on as a leader in your technology space, as you contribute to all areas of development and operations (pre-production to production). As a Staff Engineer, you will dedicate a fair amount of time to architecture on our CRM codebase, tech debt backlog strategies, and defining implementation patterns that will help our engineers develop features on their roadmaps. You will work very closely with Salesforce Engineers acting as a mentor and lead to them. You will help elevate their technical skills, executing code reviews, and improving the overall code quality of submitted code. You will evangelize and train Engineers on development patterns, and enforce a consistent implementation strategy across all teams of our GEC Technology space. You will be considered the technical owner of the production system(s) you work on and focus on how your product(s) are delivered and how to optimize them for efficiency, security and reliability.

• Act as an escalation point for production emergencies
• Create a technical roadmap to ensure we’re using the latest and greatest technologies
• Help define the tech debt roadmap
• Hold engineers accountable for following lululemon architectural and development standards
• Act as a mentor, team lead, and escalation point to our GEC Technology engineering team
• Own reliability for a defined set of production systems
• Facilitate an Engineering Community of Practice for your product(s)
• Conduct research to aid in product development and tools selection
• Participate in code reviews, and code owner activities
• Define standards, implementation patterns, and be involved in Salesforce architecture in partnership with our stakeholder teams
• Accountable for the codebases for our GEC Technology team by owning the tech debt roadmap, and training for other Engineers
• Contribute to engineering automation, management or development of production level systems

Qualifications

• Experience working with bug tracking and task management software such as JIRA, Confluence, etc.
• 8+ years of engineering experience in Apex, APEX, SOQL, SOSL, Visual Force, Lightning Components, etc.
• Working knowledge of enterprise level systems in Inventory, Commerce, Payment, Merchandising, or Order Management systems
• Advanced understanding of salesforce development architecture patterns
• 5+ years of CRM development experience (Salesforce is a plus!)
• Completed Bachelor’s degree or diploma (or equivalent experience) in Computer Science, Software Engineering or Software Architecture preferred; candidates with substantial and relevant industry experience are also eligible
• Advanced knowledge of CI/CD principles and best-practices.
• Ability to assume the leadership/mentorship of engineers
• 5+ years of experience working in contact centers, eCommerce, or Retail domains
• 5+ years of experience leading a software engineering team of developers
• Advanced understanding of Salesforce technologies