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Student Success & Retention Coach - Regular Part Time
Company | Mohawk College |
Address | Hamilton, Ontario, Canada |
Employment type | PART_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-09-17 |
Posted at | 8 months ago |
Status: Regular Part Time
- Support - Identifying barriers to student’s success and offering the student choices/options that will assist them in overcoming these barriers
- Presentations & Knowledge Transfer - Preparing and disseminating general information about the College services and the Programs of Study through presentations to small and large groups of students and faculty; presenting college designed materials fostering student learning and development (i.e. study tips, time management);
- Front-line student support – Connecting with students who are reaching out to Advising, and navigating their concerns to the appropriate referral, or assisting as necessary
- Proactive Outreach – Supporting with prescribed outreach strategies for students deemed ‘at-risk’, in cooperation with Student Success Advisors and Coaches, and other student services staff
- Answering Questions - Answering a wide variety of inquiries from staff, students, other departments about college programs and services related to student success (i.e. Programs of Study, exemptions, PLAR, pathways to other institutions, and graduation);
- Data Tracking & Reporting - Collecting, tracking and reporting of individual and departmental data about student retention and success.
- Proactive Advising - support the overall administration of the Get Set advising sessions including scheduling sessions, organizing facilitators & moderators, coordinating student communication, tracking and reporting data.
- Coaching - Coaching students via individual, group, online, social media, and presentation formats;
- Facilitate Problem Solving - Using College information systems and resources to investigate problems and provide advocacy in anticipation of issues and in response to student requests, concerns, or complaints;
- Completion Strategy & Referrals – Listening to the concerns of students, assessing the issue or concern brought forward by the student, and taking action by making the appropriate referrals (i.e. Student Success Advising, Counselling, Accessible Learning Services, faculty, peer tutors, security, etc.)
- A 3-year post-secondary diploma/degree and/or a certificate, diploma or professional designation in: Education, Student Affairs/Services, or Counseling Techniques, Professional Coaching Designation.
- Minimum of 2 years of practical experience advising or coaching students, preferably in a post-secondary educational setting
- Team-Oriented - Demonstrated intrapersonal skills and an ability to work effectively in a team environment is essential;
- Computer Proficiency/Experience - Proficiency in/experience with business computer applications including MSWord, and Excel, Zoom and Skype is necessary. Ability to learn and adapt to new software applications is important.
- Student & Adult Learning and Development – Articulate theories and models that describe the development of post-secondary students and the conditions and practices that facilitate the holistic development (e.g. learning, leadership, psychosocial and identity development, cognitive-structural, typological, environmental, and moral).
- Language Proficiency – Strong communication and writing skills;
- Demonstrated commitment and understanding of human rights, equity, diversity and inclusion in the workplace. This would include experience communicating and working effectively with diverse clients and colleagues.
- Understanding of Confidentiality –Maintain an appropriate degree of confidentiality that follows applicable legal an licensing requirements, facilitates the development of trusting relationships, and recognizes when confidentiality should be broken to protect the student or others
- Problem Solving, Judgment and Decision Making - Good judgment and problem solving when advising students, faculty and staff;
- Advising theory and practice – Recognize the importance of students’ physical, emotional, spiritual, and social well-being in learning, development and success
- Academic Programs and Processes - Understand the importance of aligning SAS work with the academic mission of the institution;
- Strong Organization and Multi-Tasking Skills – ability to manage multiple student tasks, projects and issues at the same time. Knowledge or experience with project management would be an asset.
- Approachable and Relatable to all members of College community - Adjust oral and written communication styles to effectively communicate messages to all audiences, including supervisees, students, peer professionals, senior leaders, and faculty members.
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