Sr Manager, Strategy And Commercial Operations

About TELUS International

TELUS International (NYSE and TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation, and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high-growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more a t: telusinternational.com .

Position Overview

Reporting to the VP, Customer Success, and working closely with TELUS International’s Chief Commercial Officer, the Sr. Manager, Strategy & Commercial Operations is a newly created role in a fast growing organization with tremendous opportunity to learn, evolve and grow.

As a high-performing individual contributor, you will help support sales leadership at TI develop, execute and track various elements of TI’s sales strategies (people, process, technology, etc.)

Responsibilities:

• Drive short term and long term strategic initiatives including implementing programs like ‘Voice of the Customer’
• Help drive organizational accountability
• Program manage and deliver key initiatives tied to our largest commercial accounts. This includes but is not limited to - Leading calls to discuss key issues, track action items and follow-up where required, and provide executive updatesPrime reporting of certain complex items (e.g. joint sales) and ensure alignment between sales and finance data on a regular basis
• Leverage experience and research to benchmark KPIs, and other data analysis & reporting
• Conduct ad-hoc analysis to hone in on what is driving issues with our largest commercial accounts and work with leadership to identify potential solutions
• Support P&L strategy for our largest commercial accounts. This will require working with disparate regional finance teams to build financial models.
• Build strategic presentations to support discussions internally with the executive leadership team (ELT) and externally with our client executives

Requirements:

• Experience with converting detailed data into a digestible format for PowerPoint slides
• Experience in the BPO or IT outsourcing industry is a strong asset
• Flexibility and the ability to manage changing priorities
• Proven ability to handle multiple priorities and deadlines under pressure
• Strong experience in a B2B strategy or commercial environment
• Undergraduate degree required
• Analytical skills to interpret data and derive insights for a senior level audience

Skills And Qualifications

• Effectively communicates and engages with all levels of the organization verbally and in writing;
• Strong customer success orientation
• Strong analytical skills with advanced PC skills (e.g. MS Applications like Excel, Access etc.);
• Superior attention to detail, accuracy and follow through;
• Strong problem-solving skills with proven ability to proactively assess problems and research solutions;
• Ability to multi-task, prioritize, take on responsibility and work well under deadlines;
• Experience with converting detailed data into a digestible format for PowerPoint slides
• Experience in understanding of sales forecasting and sales-related metrics.

Location: This is a remote position located in Canada

TELUS Values:

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We embrace change and innovate courageously
• We grow together through spirited teamwork
• We passionately put our customers and communities first

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional

Position Overview

Reporting to the VP, Customer Success, and working closely with TELUS International’s Chief Commercial Officer, the Sr. Manager, Strategy & Commercial Operations is a newly created role in a fast growing organization with tremendous opportunity to learn, evolve and grow.

As a high-performing individual contributor, you will help support sales leadership at TI develop, execute and track various elements of TI’s sales strategies (people, process, technology, etc.)

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.