Sr. Director, Business Continuity Management

Why you’ll love working here:

• High-performance, people-focused culture
• Optional post-retirement health and dental benefits subsidized at 50%
• Our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
• Competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, and newly extended maternity/parental leave top of 26 weeks)
• Learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
• Yoga classes, meditation workshops, nutritional consultations, and wellness seminars
• Membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
• The opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers
• Access to an annual wellness reimbursement program for health and wellness-related expenses for permanent and temporary employees

Job Summary:
The Senior Director, Business Continuity Management (“Senior Director”) is a leadership role at HOOPP, with the accountability for HOOPP’s Business Continuity Management (“BCM”) Program. This role is responsible for developing and implementing an enterprise-wide BCM Program that addresses a broad range of threats before they disrupt business operations. The role also is responsible for ensuring that the organization can monitor and manage threats and risks to availability, respond, recover, and restore effectively in line with corporate priorities. With her or his expert understanding of BCM risks that impact HOOPP, the role will use this understanding for influencing strategic and day-to-day business decision making.
This enterprise-wide role requires the Senior Director to drive the BCM Program across the HOOPP by working with all internal and external stakeholders. This important accountability at HOOPP demands business acumen, an understanding of the organizational priorities, and how the failure of internal and external dependencies including IT infrastructure and the supplier/third-party ecosystem would impact upon service delivery. Excellent communications, management, persuasion and leadership skills are also important to ensure success within this role. These skills and knowledge will ensure that the BCM Program is acknowledged throughout HOOPP as a center of excellence for operational resilience. This is especially important for ensuring HOOPP meets its main objective, that is the delivery of the pension promise.
This leadership role reports to HOOPP’s Vice-President, IT Security, Risk and Governance (“SRG”). The Senior Director is an important member of SRG’s leadership team, which includes the leaders of the Information Security team and the IT Operational Resilience team and SRG’s People and Culture Leader.
What you will do:
The Senior Director will play an important role in the oversight and management of the following components of HOOPP’s BCM Program:

• Supplier/third party risk and contingency management
• Operational resilience
• Crisis/emergency management
• Disaster recovery (IT focused)
• BCM governance and risk management
• Business continuity (business process/unit focused)

The responsibilities also include:

• Plan, design, define, build, run and manage the operational activities of HOOPP’s BCM Program
• Effectively collaborate with other stakeholders within HOOPP to ensure the success and effectiveness of the BCM program, including: Operational Risk Management / Enterprise Risk Management (ORM/ERM) team, BCM Divisional Champions, IT’s Security, Risk and Governance team, and the Crisis Communications Team. Other stakeholders include: HOOPP’s executive team, HOOPP Board of Trustees, IT, human resources, legal/compliance, internal audit, cybersecurity, physical security, facilities management, and HOOPP’s suppliers/third parties.
• Provide advisory and consulting services to HOOPP.
• Coordinate and facilitate cross-enterprise BCM exercises, including those with suppliers and business partners.
• Manage the enterprise's response, recovery and restoration activities in the face of an actual disaster.
• Facilitate the development and delivery of an annual testing exercising, maintenance and ongoing improvement of the response, recovery and restoration strategies and plans to ensure that HOOPP can effectively respond, manage and recover from major disruptions as a result of a broad range of current, emerging or newly recognized threats.
• Develop and manage BCM program components
• Plan, design, define, build, run and manage the governance activities of HOOPP’s BCM Program
• Develop formal reporting, coordinate and deliver all enterprise communications to internal management (including HOOPP’s executive team and Board of Trustees) and relevant external stakeholders regarding the status of the enterprise BCM program.
• Develop and evolve the BCM program that address the response, recovery, restoration and resilience needs of HOOPP as defined by the BIA.
• Manage the execution of all recovery plans when a business disruption occurs.
• Work closely with the divisions, the IT department, information security, and external parties to establish and regularly review key business strategies in alignment with BCM needs, including the recovery and restoration of HOOPP’s critical business processes, personnel, data and equipment.

What you bring:

• Minimum of 15 years' experience in successfully leading, planning, implementing, and sustaining BCM, disaster recovery and crisis management programs.
• Proven competency in executing large projects, on-time and within budget, with business and IT personnel.
• Ongoing active participation in BCM forums or professional bodies.
• BCM industry certifications
• Proven ability to occasionally work long hours and succeed under stressful conditions, such as business-related crises.
• Experience leading and managing high-performance multidisciplinary workgroups and teams as well as self-directed professionals to meet goals across multiple projects.
• Demonstrable experience in defining and implementing risk-based standards/frameworks/regulations, processes and procedures for preparing and responding to disruptions in business or IT operations.
• The minimum required is a bachelor's degree in business or the management of IT or a related field, or equivalent related experience.
• Experience in creating and defining new operational models and procedures and explaining complex problems or situations.
• Proven strategic leadership and relationship management capabilities, with experience with internal stakeholders — particularly senior and line-of-business management, as well as external parties such as counterparts in pension plans, business partners and business and IT service providers.