Sr. Associate, Process Management, Canada Card Risk

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Sr. Associate, Process Management, Canada Card Risk

Our Capital One Team

Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler.

We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

Working with us

How do we do things at Capital One Canada? We listen — to our people, and to our customers. We change with the times and have adopted a flexible hybrid model (remote and in-office). A flexible hybrid working model is one that creates the opportunity to match the work that we do to the environment that best supports that work. We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.

At Capital One we’re committed to diversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.

We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

A day in the life of a Capital One, Sr. Associate, Process Manager

Process Managers thrive in understanding how things work – that means designing business processes, understanding and mitigating business risks and ensuring we have the right controls in place – and then making them better. As a Process Manager within the Canada Card Risk Office, you will work with extended teams across the enterprise to manage risk and improve our business processes.

All Process Managers are expected to:

• Apply management skills such as communications and change leadership to help drive key priorities like product launches, technology changes, and continuous improvement
• Build expertise in the tools and interactions that are a part of your process and use that expertise to enable stakeholders in the process to successfully play their roles
• Learn and leverage process management tools and techniques that are part of the Design, Manage and Improve system
• Design and manage the daily process flow including process measurement, analysis, and responding to breakdowns as needed
• Support a defined framework for prioritizing, delivering, and driving efficiencies to create better experiences for our customers
• Perform quality assurance routines on existing processes
• Maintain knowledge of operational procedures and ensure documentation is relevant and updated

Specifically, as a Senior Process Manager in the Canada Risk office, you will have responsibility for partnering with associates within and outside the risk management community to ensure that key risk management processes are managed in a well managed manner across Canada. Such processes could include the design and management of controls as well as management of operational and regulatory breakdowns across Canada.

You will also learn more about Enterprise Risk, Control and Issue Management Programs so that you will be able to lead and implement risk management tools and techniques that are in line or ahead of industry benchmarks.

Be ready to join a community with some of the most talented people you’ve ever met, who see the customer first, and want to use their skills to make a difference. And, as a founder-led company, we’re inspired to make, break, and do good. So, let’s create something great together.

Want to learn more? Check out life at Capital One!

Job responsibilities include (but are not limited to):

• Conduct data analysis and build and maintain risk insights and reporting products
• Consult with the business on building a strong control environment for mitigating risk and addressing regulatory obligations
• Manage and improve risk management processes with quality to ensure processes are performing as expected in an ever evolving risk and regulatory landscape
• Consult with the business on best practices for navigating operational and regulatory breakdowns
• Manage the day to day operations and prioritization of key initiatives within a Risk Governance team/pod

Basic Qualifications:

• At least 2 years experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively
• At least 2 years of experience designing, building, managing and improving processes
• Bachelor's degree in Engineering, Business, Commerce, or Science (or equivalent experience)

Preferred Qualifications:

• Experience working in the Financial Industry
• Experience in process excellence or consulting
• Experience in SQL, Tableau and other data analytical techniques
• Experience working in an Agile workplace environment
• Experience of using Lean & Six Sigma to drive continuous improvement initiatives

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Category - Process/Project Mgmt