Administrative Coordinator, Risk Management (2023-5394)

Summary Of Duties

An opportunity exists for a full-time Administrative Coordinator, Risk Management (within the Department of Quality & Patient Safety). The Administrative Coordinator, Risk Management is accountable to support the activities of the Risk Management team, in particular overseeing the Safety Reporting System & Database, supporting legal and insurance claims processes, and providing administrative support to the Manager, Risk Management.

Specific Accountabilities Include (but Not Limited To)

Safety Report Program & System Review Database Coordination:

• Prepares and maintains summaries of investigations, recommendations and corrective action plans in an event reporting database.
• Prepares accurate reports, presentations and documents
• Ensures continuous, optimal performance of the system while providing Level 1 Support to end-users.
• Performs system upgrades with vendor
• Monitors compliance and prepares reports regarding action plans and related to system reviews
• Works with internal departments and software vendors to troubleshoot all system and software issues to ensure timely resolution
• Enters and updates data and information, and conducts routine data audits to ensure data consistency
• System Administrator for the safety reporting system (RL) (create/modify fields and option lists, create/manage reports/schedules, create forms, grant/modify alerts and access rights for individuals and user groups.)

Legal & Insurance Claims Support

• With the Risk Leads, facilitates and attends meetings with adjusters, legal counsel, and hospital personnel to gather documentation and responses from Discoveries
• Liaises with various departments to gather required information for legal claims

Administrative Support

• Provide administrative support to the Manager, Risk Management
• Office related responsibilities, such as supply management, timesheets, disbursements, petty cash, etc
• Calendar management, including organizing meetings (e.g., co-ordinate/book meetings/events, prepare necessary documents, set up/take down AV equipment/posters/other) and documenting minutes/actions
• Provide assistance on a wide range of organizational and departmental projects
• Coordinate updates to Risk Management intranet pages
• Other duties as assigned

Qualifications/Skills

• Evidence of satisfactory attendance record
• Ability to balance competing priorities and meet strict deadlines
• Superior time management, organizational skills, accuracy and attention to detail
• Working knowledge of Sharepoint, Clarity, Wellspring or other content management software preferred
• Able work in a fast pace and rapidly changing environment
• In-depth knowledge of Risk Management (claims, insurance) practices preferred
• Demonstrated experience in database or software system management preferred
• Excellent written and oral communication skills and listening skills
• Demonstrated resourcefulness and comfort in taking initiative on resolving issues within scope of responsibility
• Demonstrated tact, discretion, critical thinking and good judgment
• Detailed oriented with a high level of accuracy, and provide follow-through on projects
• Demonstrated advanced working knowledge of Microsoft Word, Excel, Outlook and Power Point
• Ability to work effectively both independently and as part of a team
• At least 2 years of experience in a role with similar responsibilities (healthcare setting preferred)
• Completion of an undergraduate degree or relevant post-secondary program, and equivalent related work experience required