Solutions Consultant Jobs

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

At Nuix, we hire the best people from around the world and empower them to do what they do best. We pride ourselves on our ongoing innovation, dedicated customer service and cutting-edge solutions that make a real difference to our customers and the world in which we live.

We collaborate to provide innovative solutions for more than 1,800 customers in over 72 countries. Our customers include many of the world's top financial institutions, corporations and government departments, all major global regulatory agencies, leading security and law enforcement agencies, and all tier-one advisory firms and litigation support vendors.

Solutions Consultants ("SC") are an essential part of the Nuix sales team, working directly with our most valued clients in both pre-and post-sales capacities. The SC proactively assesses the business and technical needs of our current and prospective customers, and possess the skills to articulate and demonstrate the compelling value of the Nuix platform and suite of products. This role owns all technical activities involved in the sales cycle and requires a proactive can-do attitude, ability to create and deliver compelling presentations to existing clients and prospects, and works well both independently and in conjunction with other teammates and departments.

This role will be remote and employee must be based in Canada.

Client Development

• Help client design efficient, integrated workflows using Nuix products.
• Take ownership of overall client satisfaction, maximizing renewal, upsell, and retention rates.
• Ensure client engagement with the appropriate Nuix resource by connecting key client contributors to client facing teams within Nuix whenever possible (i.e. Training, Support, Product Management, etc.).
• Conduct solution demonstrations for prospective clients: onsite, at industry specific events, or via teleconference.
• Deliver proof of concepts (POC) tailored to meet prospective clients' business, functional, and technical requirements.
• Be consultative. Educate existing and prospective clients on Nuix offerings and solutions. Help uncover and develop new business opportunities with existing clients when possible.
• Involve the appropriate resources for key business opportunities that would benefit from additional Subject Matter Expertise (SME: Cyber Security, eDiscovery, Investigations, etc.).

Consultative & Technical Proficiency and Collateral

• Learn and maintain expert knowledge of Nuix solutions and workflows.
• Build and sustain expert knowledge of common client and industry specific use cases and business challenges.
• Create and customize internal and external collateral to support our clients' use of Nuix solutions.
• Generate presentations, project plans, and other technical and workflow summary documentation as needed.
• Develop familiarity with the use and setup of common virtual and physical Nuix system configurations.
• Bridge the gap between technical and non-technical stakeholders. Be the catalyst to mesh business and technical requirements into actionable outcomes.

To be considered for this role, you will possess:

• ElasticSearch experience is a plus.
• Experience with Discover (Ringtail)
• Proficiency with MS Excel, Word, and PowerPoint.
• Experienced in identifying and clarifying clients' business and technical requirements in a clear and logical manner.
• Bachelor's degree, preferably in computer science/business related field.
• Strong interpersonal skills with superior verbal and written communication skills.
• Demonstrated problem solving ability and attention to detail to deliver high quality output while meeting deadlines.
• Experience with Review platforms and workflows.
• 3 years minimum experience in Investigations or eDiscovery
• Capability to manage competing priorities.
• Knowledge of the competitive landscape.
• Enterprise-level business project experience with strong process, analysis, design, and documentation skills.
• Ability to collaborate and communicate effectively across multiple time-zones.

Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.

https://www.nuix.com/

As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

Nuix Vision

Finding Truth in a Digital World.

Nuix Mission Statement

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values

• RESILIENT_WE LEARN FROM THE PAST AND ARE OPTIMISTIC ABOUT TOMORROW
• HERO OUR CUSTOMERS_AND INNOVATE FOR THEM
• TAKEOWNERSHIP_AND FOLLOW UP
• TEAM NUIX_FIRST AND FOREMOST
• UNAFRAID_TO DO THE RIGHT THING, QUICKLY

We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.

• Nuix is an Equal Opportunity Employer**