Solution Expert - Production And Manufacturing

We are delighted that you want to be part of our team!

We're consistently choosing to help customers overcome their IT challenges providing consulting expertise to support IT strategy, outsourced operations, staff augmentation, and digital transformation for companies such as ArcelorMittal, Air Liquide, Volvo Group, MLSE, and many more.

Take a look at our website, you can see some of the exciting work we are doing: https://www.metait.ca/

About our customer

A world leader in gases, technologies, and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3.6 million customers and patients. Air Liquide’s ambition is to lead its industry, deliver long-term performance and contribute to sustainability thanks to a customer-centric transformation strategy relying on operational excellence, selective investments, open innovation and a network organization. Air Liquide has identified three major trends which represent growth opportunities and among them digitization. The Americas hub Digital & IT team is responsible to build and support the digitalization of Air Liquide businesses and operations, with a strong focus on value creation, total cost of ownership, user adoption, and change management while ensuring reliable and safe operations.

Their Website: https://www.airliquide.com/

About the Job Title:

The Solution Expert’s mission is to manage the consistency between the business practices & processes for Primary Production and Manufacturing domain and the underlying Business Applications/Solutions (Enterprise Historian, SIO Products, Pipeline SCADA, KMS, DiAL etc). The Solution Expert assesses any new business needs requiring IT solution development and evolution, manages the realization of the functional requirements and validates the requested development, before user acceptance. This person is an expert within the PP&M business areas/applications and works closely with the SIO/LEAD Center, Operations Control Center and Plant Operations teams to assist in business technology strategic development, solution discovery, and service management.

Primary Duties and Responsibilities:

• Assists the business users and the technical support team in the business applications support of PP&M domain (Enterprise Historian, SIO Products, Pipeline SCADA, KMS, DiAL etc etc) for critical issues.
• Assist the users (customers) in acceptance testing, developing procedures, and updating documentation.
• Ensure that IT resources (people, costs, systems, hardware) are aligned with business needs.
• Maintains an excellent relationship with key business stakeholders.
• Drive IT innovation, best practices, and cost efficiencies to improve the financial and operational performance of the business operations
• Assists in the execution of the Digital and IT roadmap.
• Works with the technical teams in the execution and design of application enhancements and digital projects.
• Empower all users by creating a community of practice
• Acts as the liaison between business users, PMO, and IT technical teams.
• Documents the functional designs for all enhancements and projects.
• Process improvement: Works with his/her team as well as with cross-functional teams to continuously improve work processes. Continuously analyzes the functioning of the activity, identifies causes of dysfunctions and proposes corrective measures accordingly.
• Delegate tasks and responsibilities to appropriate IT personnel as needed

Qualifications

Education, Training or Certification Requirements:

• Strong knowledge of Billing Processes, Plant/Pipeline operations, and associated applications. General Requirements and Knowledge
• 5+ years experience in two of the three areas: Business/Operations, IT, or Project Management.
• Bachelor’s degree in Computer Science, MIS, Business, or a related discipline

General Requirements and Knowledge:

• Ability to understand and translate business requirements into technical requirements and vice versa
• Ability to achieve consensus between stakeholders with divergent interests
• Problem-Solving: Identifies problem situations within an appropriate time frame, develops several alternative solutions to problems, analyse situations and highlights important issues, suggests adequate, valuable and feasible solutions.
• Initiative: Initiates actions, ideas or solutions spontaneously on his own, undertakes action without waiting for directives, uses all of his/her resources before asking for help, establishes his/her performance objectives and deadlines.
• Customer-oriented and service-driven: Precisely answers customer requests, is attentive to customers, respects commitments towards customers and initiates new ideas in order to meet customer expectations.
• Strong interpersonal skills: Gets to know others and forms relationships, maintains very good relationships with colleagues, respects the ideas and opinions of others.
• Decision-making skills: Considers all factors before making a decision, makes quick decisions when necessary and accepts the consequences and risks involved.
• Technical Abilities: Masters concepts, tools and methods related to his/her job, meets or exceeds professional requirements of his/her field of work, keeps abreast of progress in his/her field.
• Demonstrated experience in managing projects
• Team Player: Shares knowledge and experience, cooperates and makes self available, listens, gathers information, takes into consideration the needs, ideas, opinions of others.

Hiring Methods and overall information.

- Average of 168 hours per month.

- Air Liquide provides their own Laptop.

- Payment in USD

- If you're based in Canada: you can be hired as a Fulltime employee or Contractor.

- If you're based in USA: you can be hired as a Contractor on 1099 basis.