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Service Specialist (Field Technician Fire Alarm Systems – Service)
Company | Siemens |
Address | Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Appliances, Electrical, and Electronics Manufacturing |
Expires | 2023-08-24 |
Posted at | 9 months ago |
Technology driven, problem solvers
- Engaging, challenging, and fast evolving, cutting edge technological environment.
- Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
- Solve the world’s most significant problems – Be part of exciting and innovative projects.
- Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
- Competitive total rewards package.
- Diversity and inclusivity focused - check out our communities!
- Opportunities to advance your career and mentorship programs on a local and global scale.
- Profit sharing available.
- Employee perks and discounts.
- Opportunities to contribute your innovative ideas and get paid for them!
- Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
- Participate in our celebrations, social events and offsite business events.
- Respond to customer service calls and complete annual and monthly inspections.
- Test and verify system readings ensuring an optimal system operation
- Carry out any other reasonable duties as requested by management
- Adhere to the Health and Safety at Work Act at all times: Ensure all damaged or faulty equipment is immediately returned to the warehouse with the appropriate documentation; Ensure that all test equipment and tools issued by the Company are maintained in good condition kept secure and tested.
- Make recommendations for improvement or system change
- Equipment installation and panel programming as needed
- Work closely with other teams to maintain customer satisfaction and quality assurance procedures
- Update the Site database to keep records current
- Complete and submit written service reports covering all aspects of each assignment and activity; Ensure that all site files are kept up to date for each contract
- Represent the company at the customer sites professionally at all times
- Participate in the Installation to Service handovers on assigned jobs
- Required to participate in the 24hr on-call rotation
- Valid driver’s license in good standing
- Self-motivated and calm under pressure
- Customer focused and good customer relationship building and management skills
- Good understanding of Building and Fire codes
- Good working knowledge of MS Excel
- Minimum College Education in Electronics
- Good communication skills in English both written and verbal
- Proven diagnostic skills – able to systematically identify and resolve technical problems
- Knowledge of IP Networks, C-Cure systems and MS-Office applications
- Valid CFAA (Canadian Fire Alarm Association) certification; or enrolled / working toward certification
- Preferred - Experience with Siemens Fire Alarm systems
- Minimum 2+ years’ experience in service and maintenance of Fire Alarm systems. Candidates with less experience will also be considered.
- Perform installation, configuration, testing and troubleshooting activities on Intrusion Alarm Systems, Access Control, CCTV, etc.
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