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I.t Field Service Technician
Company | MBI I.T. Services |
Address | Kitchener, Ontario, Canada |
Employment type | CONTRACTOR |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-08-26 |
Posted at | 9 months ago |
INTERESTED IN WORKING WITH THE PROVINCIAL GOVERNMENT?
- Provide or assist on a best effort basis the technical support for non-standard peripheral devices and software. -Performing equipment installation, configuration and testing -Addressing technical troubleshooting for end users.
- Provide or assist in the technical support for existing and emerging in-court technologies such as video conferencing, electronic evidentiary display systems, closed circuit television, digital audio recording by:-performing equipment installation, configuration and testing -and addressing technical troubleshooting for end users.
- Provide continuous maintenance, monitoring, and testing of systems for multiple, geographically dispersed sites as primary or backup support to prevent unnecessary down-time by:-identifying and performing troubleshooting in relation to overall system performance (hardware/software/network)-investigating problem areas and recommending enhancements /improvements-implementing modifications that will support end users-ensuring usage is consistent with Justice Cluster/Ministry/Division/Branch standards and contemporary methods of operation with respect to safety, servicing and contract management.
- Liaise with third-party hardware, software, and telecommunications vendors for support, repairs, replacement, or modification of systems or services as may be required.
- Requires knowledge of:-various types of computer hardware (i.e. servers, desktops, notebook computers, printers) and peripherals-network topologies and wiring, routers, hubs, local area networks (LANs), wide area networks (WANs)
- Remote administration tools, software and methods.-maintenance operations, testing, diagnostic software, data back-up software and recovery procedures- practices in order to:-perform installation, configuration, and testing of systems to identity malfunctions and take corrective action-analyze, diagnose, and resolve problems in business applications use-Investigate and resolve system performance problems -provide troubleshooting and end-user support in use of enterprise and business applications software
- Cisco or Microsoft certifications.
- CompTIA A+ certifications.
- College diploma or university degree in the field of computer science and/or information technologies or 7-10 years equivalent work experience.
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