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Field Service Technician Ii - Nanaimo, Bc
Company | NCR Corporation |
Address | Nanaimo, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-07-18 |
Posted at | 10 months ago |
About NCR
- Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements). You’ll surely always be on the lookout for preventative measures you can take to correct any and all technical problems before they happen.
- Unleash your manual skills on products like peripherals, large system printers, , small and enterprise level servers, communications equipment, networks, and item processing sorters.
- Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory—with the goal of keeping our customers completely assured and satisfied.
- Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). When issues come up, your job is to respond them by either handling them, or by pulling in the proper associate, team member, or territory manager who can.
- Capture customer information so that we can complete any invoicing, as well as stay in contact to ensure we’re providing the best possible service.
- Perform hardware maintenance, installation, network management, multi-vendor maintenance, and software support.
- Someone looking to tackle an intense but rewarding role. You like responsibility and are outstanding at managing everything and are motivated self-starter who can be depended upon to work efficiently and with little supervision.
- A stickler for record-keeping. Which comes in handy when you’re asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).
- A fantastic communicator who does everything in your power to meet customers’ needs—someone who follows up to make sure you did the work right.
- High School diploma or equivalent
- A strong back. This position must require prolonged travel, rotating shifts, carrying and lifting tools and parts weighting up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time.
- A+ Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
- Canadian citizen or permanent resident – company sponsorship is not available
- Knowledge of systems architecture, database management systems, and network and systems management systems.
- Working knowledge of Microsoft Office Suite and current Windows operating systems.
- Must have valid passport to travel to the US for training.
- Up to three years of related experience (but more than that is always a plus).
- Amazing flexibility and a positive attitude. No. Matter. What. (We’re talking some nights, weekends, overtime, flex shifts, and being on call to keep our customers happy.)
- A valid provincial license (not learners permit) and a clean driver’s record
- Work area - Vancouver Island.
- Proof of full vaccination against COVID-19, as defined by Health Canada, may be required, except where prohibited by applicable federal or provincial law. Requests for reasonable accommodations for individuals with valid and provincially recognized medical or religious exemptions will be evaluated in compliance with legal requirements.
- A FST II will be dispatched daily on a call-by-call basis. Also, this position conducts work at customer site(s) and local NCR offices.
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