Senior System Analyst Jobs

Things You Need to Have:

Previous experience developing, documenting and establishing an IT major/critical incident response plan

• Must have own Windows based computer with standard Windows10 applications
• Must possess a communication device.
• ITIL based or 3rd party Major Incident Management training or certification (more than ITIL Foundation is required)
• 7+ years of IT experience within IT Service Management, IT Infrastructure, and/or Cyber Security
• Must have licensed Visio software installed on own computer
• Experience in the execution, response, and management of IT systems major incidents

What you will be doing:

• Repeatable processes for root cause analysis/post incident review to generate actionable lessons learned and major incident plan process improvements
• Classify a major incident Provide communication plans
• Incident response plan will need to integrate with MBLL service management, manager and on-call responsibilities, cybersecurity incident response playbooks and disaster record plan
• Plan needs to include steps that provide detection and notification, impact assessment, respond and recover, and follow-up
• Include training and orientation for ITS staff involved in major incident response
• Develop reference table material for roles, responsibilities, communications, stakeholder lists, post major incident review/lessons learned, and other associated processes
• A major/critical incident is of high impact and can result in significant disruption to the business and is broader in scope than cyber security incidents. The plan, roles, processes should provide a means to:
• Include tabletop exercises to ensure team understands roles and responsibilities
• Develop a major/critical incident response plan and associated processes
• Assign the various roles for incident handling and stakeholder communication