Senior Manager Community Development And Engagement

Purpose of the Role

Working under the direction of the Chief Tenant Services Officer (CTSO), the Senior Manager, Community Development and Engagement oversees Windsor Essex Community Housing Corporation’s (CHC) community relations, community development, and community engagement employees and activities undertaken by the Tenant Services team. The Senior Manager, Community Development and Engagement will lead the community and tenant relations processes, develop a corporate advocacy strategy, and work collectively to develop corporate community development and engagement strategies.

The Senior Manager, Community Development and Engagement will provide leadership to their employees and work across departments and with partners as a champion and in-house resource to support and facilitate community improvement, inclusion, and neighbourhood stabilization.

The Senior Manager, Community Development and Engagement will be committed to our corporation and its values, with a genuine desire to put our tenants first.

Responsibilities

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. Windsor Essex Community Housing Corporation maintains the right to modify job duties and responsibilities at its discretion.

Primary Duties and Responsibilities:

· Provide leadership and direction in the strategic planning and delivery of effective and responsive tenant relations activities through oversight of the Community Relations Worker and Community Development Coordinator teams.

· Develop and strengthen the Corporate & Tenant advocacy strategy.

· In conjunction with the Director, Tenant Services, broaden existing strategies for community development and engagement.

· Work across departments and with partners to ensure superior tenant relations through personal contact, communications, resources and excellent customer service.

· Coordinate community needs assessments to identify and plan for local initiatives, strategies and allocation of resources.

· Lead and motivate employees and foster a positive team environment.

· Assist with the development and management of an assigned budget.

· Establish, with internal input, Key Performance Indicators for community development and engagement activities and effectively communicate performance results to employees and CHC’s Executive Management Team (EMT).

· Review and analyze financial statements related to assigned budget and prepare monthly management reports.

· Collect and present qualitative and quantitative data as it relates to CHC’s tenants and communities.

· Participate in, promote, and support community events in CHC portfolios with tenants and with employees.

· Provide input into Capital work and tendering processes, where applicable, including but not limited to, recommending ways to assist tenants during capital work that is in-suite or impacts facility resources.

· Work collaboratively with internal and external stakeholders to develop community engagement initiatives and activities related to large-scale revitalization and redevelopment of CHC properties.

· Work collaboratively to create resident feedback strategies.

· Supervise and/or develop appropriate procedures for community development and engagement activities.

· Advance guidelines for assisting with emergency response situations for assigned employees.

· Actively participate as a CHC representative at forums and events, as assigned.

· Identify, oversee and guide section related grant applications.

· Conduct regular site visits to all locations.

· Other duties as required.

The Senior Manager, Community Development and Engagement works with a high degree of independence, will stay current with the changing technological environments, and will lead by example through hard work, dedication and perseverance.

The Senior Manager, Community Development and Engagement must be a team leader with a collaborative approach, adept at building relationships and developing a culture of respect and accountability.

Qualifications

To be successful in this role, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Team members who may not possess all the requirements for a job at the time of hire are expected to attain the missing skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Chief Tenant Services Officer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Knowledge of, and demonstrated ability in, corporate core competencies including customer service, communication, team work, initiative/self-management, accountability, and flexibility/adaptability.

· Management competencies including collaboration, strategic thinking, results/achievement focus, human resources and change management, leadership, financial management, business planning, decision making/judgment, professionalism, and job knowledge.

· Understanding of and commitment to implementing principles of community development, case management, and issues management.

· Knowledge of social housing programs, related policies, procedures and processes, and the ability to understand, interpret and apply related legislation is considered an asset.

· Working knowledge of service provision for individuals with complex needs, including familiarity with community support systems and partners, considered an asset.

· Working knowledge of values and principles of community development and engagement.

· Highly effective verbal and written communication skills appropriate for a senior leader, including political/organizational acuity, and the ability to foster effective relationships with both internal and external stakeholders.

· Proven ability leading and managing staff within diverse multi-disciplinary teams, and demonstrated success as a collaborator. This includes demonstrated interpersonal, teambuilding and mentoring skills.

· Able to allocate time effectively, work under pressure and manage tight deadlines.

· Able to exercise judgment in deciding priorities and suitable courses of action.

· Able to handle multiple demands and competing priorities, adapt to new ideas and constant changes, and cope with changing client needs to deliver successful results within agreed upon timeframes.

· Demonstrate sound judgment and the ability to delegate.

· Experience creating and managing budgets, with a demonstrated knowledge of fiscal management and responsibility.

· Well-defined sense of diplomacy, solid negotiation, conflict resolution, and people management skills.

· Attention to detail and a high degree of accuracy.

· Demonstrated commitment to work under pressure, the ability to prioritize, organize and manage multiple projects and demands, and the ability to be flexible to achieve strategic objectives and organizational goals.

· High level of integrity, confidentially, and accountability.

· Sound analytical thinking, planning, prioritization, and execution skills.

· Committed to equity and inclusion, for residents, employees and the community as a whole.

· Ability to work outside of normal business hours, as required.

· Demonstrated proficiency in Microsoft Office and the ability to utilize custom software.

· Possession of a valid Ontario Driver’s License class “G”, current valid insurance, and the use of a personal vehicle.

Educational and Training Requirements

Education Required: University Degree in Social Work (BSW), or similar

Other: Registered Social Worker (RSW) in Ontario, or meets the criteria to register and willing to undertake and maintain this registration

Work Experience Requirements

Work experience required: Five (5) plus years direct community development or engagement experience; Three (3) years supervisory experience in Unionized environment.

Job-related experience required: Knowledge of/experience in a social housing environment is an asset.

CHC is an equal opportunity employer servicing our diverse communities. We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender.

Although we appreciate all applications, only those selected for an interview will be contacted. The successful candidate will be required to supply a current satisfactory criminal reference check, including a vulnerable sector check, if applicable, before work can commence.

Windsor Essex Community Housing Corporation endeavours to accommodate the needs of candidates under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. If contacted for an interview, please advise if you require accommodation.