Dei Community Manager Jobs

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About The Role

The DEI Community Manager works closely with the VP, People Experience to manage and execute Dialpad's strategic priorities for Diversity, Equity & Inclusion (DEI). The Community Manager assists, develops, and manages programs, services, and initiatives designed to enhance DEI initiatives by instituting strategic goals and improving the cultural competency of our people.

Responsibilities

• Oversees and manages internal & external website content relating to Dialpad’s diversity and inclusion initiatives.
• Lead the creation of the company’s annual DEI report.
• Partners with Talent Acquisition in executing workforce diversity & inclusion strategies.
• Coordinates with other departments on DEI related initiatives including job fairs, benchmarking assessments, surveys, and competitive and marketplace research on diversity, inclusion, and equity trends.
• Provides support to develop, implement, and facilitate online and instructor-led professional development programs which include anti-harassment and unconscious bias learning for a global audience.
• Assist to develop, implement, and oversee Employee Resource Groups (ERGs). Maintains contact with ERG leaders and solicits feedback for improved services.
• Manages DEI Programs to include executing initiatives to drive a culture of diversity, inclusion, and equity. This includes developing a calendar of programming for heritage months and partnering with teams around the globe to support localized events.
• Assures a high quality of educational offerings through the creation and implementation of evaluation processes. Assists in creating measurement systems to track outcomes of initiatives and programs.

Required Skills

• Collaborative and team-oriented: able to effectively work across global cultures and partner with business leaders at every level.
• Must be solutions oriented and are comfortable in a high change environment.
• Must have excellent written and verbal communication skills, including presentation/facilitation skills.
• Organized and flexible with ability to set priorities
• Ability to handle extremely detailed information
• Must be able to develop and implement workforce diversity & inclusion initiatives.
• Ability to work with confidential information
• Ability to work in a fast-paced and demanding environment
• Must be a builder and innovator who drives for results.
• Must be able to present and facilitate events and training related to DEI.

Experience

• Must have 3 years of experience developing and leading successful employee resource group programs
• Must have 3 years of progressive experience in the area of Diversity & Inclusion.
• Previous experience leading DEI team engagements with senior leaders and teams, including human resource business partners.
• Must have 5 years of relevant work experience in program/project management

Equivalent Education And/or Experience

• May have an equivalent combination of education and experience to substitute for both the education and the experience requirements
• Preferred Bachelor's degree in Business Administration, Human Resources Management, or a related field.

Dialpad Perks & Benefits

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation And Equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, Time-off, And Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.