Global Engagement Associate Advisor

Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Student Management, Level A
Job Title
Global Engagement Associate Advisor
Department
Student Advising 2 | Go Global: International Learning Programs
Compensation Range
$4,688.67 - $6,754.00 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
May 19, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
Dec 31, 2023
"At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. "
Job Summary
Go Global: International Learning Programs is a systems-wide unit that develops and supports international learning opportunities for UBC and partner university students in collaboration with UBC Faculties; and implements UBC Policy 69: Student Safety Abroad. Students have the opportunity to study, undertake research, internships, practicum placements, clinical placements, and participate in global seminar programs around the world and at UBC. Go Global builds partnerships with post-secondary institutions, non-government agencies and communities to provide these opportunities.
The Global Engagement Associate Advisor is responsible for coordinating, implementing, and providing Go Global programs and advising services in order to support participation in, and development of, inbound and outbound UBC student mobility programs. This may include managing orientation and transition events and support, developing and implementing recruitment strategies for specific UBC international learning programs, and advising UBC students prior to, during, and following their international learning experiences. The Associate Advisor works with UBC and partner university faculty and staff using various information systems to support the execution of Go Global programs.
Organizational Status
The Global Engagement Associate Advisor is a member of Go Global, a unit in the Provost s Office, and a member of the cross-functional international team at International House. Reporting dually to the Incoming Exchange Advisor and the Associate Director, Go Global, the incumbent will interact with UBC students and incoming exchange students, other Go Global and Provost s Office staff, UBC Faculty and departmental staff and student mobility staff at partner universities.
Work Performed

• Assesses students learning goals in order to advise students and help them identify international learning experiences in line with their personal, academic, and career goals.
• Participates in the recruitment, hiring and training of other professional advisors, other staff, and student-staff.
• Connects students with resources and supports as appropriate, including engaging the University s Early Alert system, the partner university, the Faculty, and Student Safety Abroad Advisor as needed.
• Interprets and applies University and Go Global policy in relation to individual students. Proposes exceptions to policy for individuals as required.
• Works with other units to develop pathways and programs to support student transition to other student development initiatives.
• Participates in ongoing development of University and Go Global student information systems and services.
• Develops and delivers educational programming to support UBC student learning pre-departure, in-experience and post-experience.
• Conducts research and prepares briefs, data and reports related to best practices in international education, student learning and development, and career development relating to international experiential learning.
• Develops and implements marketing and communication strategies for Go Global programs, including developing marketing materials, promoting programs and activities, and assessing strategies.
• Manages the application process, including application forms, acceptance letters, and transcripts.
• Communication:
• Coaches students on talking about their international experience to employers. Provides information, makes referrals, and encourages students to take action.
• Assists students with course selection research at partner universities, based on approved courses in Transfer Credit Portal and information provided by Faculties for recommended partners and pre-articulated courses.
• Advises students prior, during and post experience, exercising judgment in forwarding and communicating complex inquiries to Go Global Advisors and Faculty and Departmental Advisors. Advises students on housing, courses and admissions; assesses and admits students to various programs.
• Advises students about the process and requirements for application and admission to partner universities. Advisors teach students to manage complex information, including how to use UBC and partner institution tools and submit successful applications. They evaluate students use of these tools; they investigate and resolve discrepancies or technical difficulties at UBC and coach the students in resolving issues with the partner institution systems.
• May represent Go Global on university project teams and committees.
• Develops and delivers programs for visiting students from other universities at UBC as part of exchange, research, and other learning programs. Ensures programs are based on established goals and sought outcomes.
• Participates in development of operating policy to improve efficiency within Go Global and in support of Faculty mobility initiatives.
• Supports special programming (e.g. U21, summer programs, structured research programs) by developing and implementing marketing and communications strategies for the programs, developing and facilitating pre-departure sessions for students, and advising students throughout the application process.
• Student Advising:
• Refers students to on-campus resources as needed (eg., academic advising offices, Counselling Services, Student Health, Housing, etc.).
• Provides in-depth and timely information regarding Go Global opportunities.
• Facilitates individual and group advising programs, workshops and information sessions to support visiting international exchange and/or research students, and UBC students applying to outbound exchange programs at partner universities.
• Project Management:
• Reviews and re-designs processes using input from colleagues, students and other student service units as appropriate; implements changes in order to improve service and system use.
• Creates and maintains partnerships and relationships with a number of UBC departments, units and faculties in order to support students engaged in international learning programs and improve advising processes.
• Performs other duties as required.
• Develops, implements, and evaluates programs meant to address current student concerns. These programs may include workshops and online resources, as well as initiating cross-campus initiatives.
• Writes and develops content for web information and resources, as well as revises and edits online program information.
• Manages and coordinates events to promote and recruit students to participate in international learning experiences.
• Administration:
• Identifies issues with current University and Go Global policy or program guidelines and implements changes. Follows office guidelines to liaise with the team, the Director, and other student service professionals to resolve these complex program-planning issues.
• Manages student staff, including recruitment, discipline, evaluation and termination.

Consequence of Error/Judgement
Error will have a strong negative effect on student experience and Go Global s ability to maintain UBC unit/departmental relationships as well as international partner university relationships. Incorrect or incomplete information and/or inappropriate communication with UBC departments will significantly damage Go Global and student opportunities. Associate Advisors have wide latitude in their decision-making.
Supervision Received
The Associate Advisor works independently under the general direction of their supervisor(s) (the Associate Director and the Advisor for Incoming Exchange (dependent on program focus).
Supervision Given
Manages student staff and is responsible for hiring, evaluation, discipline and termination.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of one to two years of related experience, or an equivalent combination of education and experience.

• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications
Experience in post-secondary advising or other student services area preferred.

• Preferably previous experience in an international setting. An academic international learning experience is a considerable asset.
• Excellent Interpersonal skills and cross cultural sensitivity. Ability to use these skills and sensitivity in working with students, staff, faculty and international partners.
• Professional attitude, demonstration of integrity, confidentiality and excellent work ethic.
• Ability to work as part of a team on projects as a member who will take initiative and support others in their initiatives.
• Ability to work independently with initiative, and effectively within a team environment.
• Evening and weekend work may be required.
• Information technology skills, including word processing, desktop publishing, report design, use of the internet, etc.
• Ability to manage a wide range of responsibilities and to prioritize tasks within these areas.
• Demonstrated experience communicating with a broad range of stakeholders.
• Excellent analytical and problem-solving skills. Good decision-making abilities.
• Excellent communication skills (listening, written and verbal), organization and time management skills.