Senior Change Specialist - Community Engagement Partner-2

Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Administration, Level C
Job Title
Senior Change Specialist - Community Engagement Partner-2
Department
UBCO | TCM | TCM Management | Leadership | Integrated Renewal Program Student
Compensation Range
$6,677.33 - $10,433.50 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
May 24, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
Nov 30, 2024
Job Summary
UBC has embarked on a multi-year journey to transform its academic and administrative support processes and system environments for the entire UBC community. In November 2020, UBC successfully went live with its new HR and Finance implementation of Workday. The Integrated Renewal Program (IRP) is now focused on the journey to renew the Student information ecosystem, anchored by the implementation of Workday Student.
The Integrated Renewal Program—Student (IRP Student) vision is to transform the way UBC supports learning and research, and how UBC works, to create a cohesive, integrated, and enriched experience for students, staff, and faculty. This implementation will result in superior support for UBC students, a better user experience, a new set of tools, a new way of working, and improved reporting for informed decision-making. IRP Student will leverage the industry-leading cloud enterprise solution Workday to replace our current core Student administration systems with a new integrated, user friendly, mobile-enabled platform.
Part of the Transformation and Change Management (TCM) team within the Integrated Renewal Program Student, the Senior Change Management Specialist is a multi-incumbent senior change management practitioner, responsible for supporting a portfolio of community units in understanding and achieving local transformation and transition deliverables to meet Program deadlines. Considered a “Community Engagement Partner”, incumbents develop in-depth understanding of stakeholders, academic and business practices, opportunities and challenges within their assigned units, for the purpose of partnering with unit leaders to optimize successful transition to new ways of working at a local level.
Reporting to the Associate Director, Transformation and Change Management, the incumbent works with other TCM team leads and senior resources to ensure that community units have robust transformation and transition plans to enable change within their teams. The Community Engagement Partner leads assigned community units through the development and implementation of transition tactics and manage a Community Change Specialist who creates, implements and evaluates the plans under their supervision.
Using structured change management approaches, the Sr. CM Specialist is responsible for developing and managing the implementation of change impact and adoption to ensure successful adoption of new processes and technologies. The Sr. Change Management Specialist will oversee the creation and management of target measures and metrics to assess whether new processes and technologies meet desired adoption, utilization and proficiency goals. The incumbent will also manage activities of third-party resources within assigned CM levers.
Organizational Status
Reports to the IRP Associate Director, Change Management. Overall strategic direction is provided by the Director Transformation and Change. Day-to-day direction is given by the Associate Director. Functional direction may be provided by the IRP Program Director; Manager, Quality and Methods, and Project Managers on assigned projects.
Works routinely with other senior resources in the TCM team, and the IRP Student Solution and Ecosystem Delivery teams, and including project managers, team leads, business analyst(s), functional experts, and others. Works closely with a broad range of stakeholders, including management and staff of Enrolment Services and UBC IT, senior academic and administrative partners from academic units, and external entities including vendors, regulatory agencies, and partner institutions.
Work Performed

• Strategizes and oversees creation and enablement of reinforcement mechanisms and celebrations of success.
• Working with unit-based transition leads and network, is a senior change manager who supports a portfolio of community units in understanding and achieving local transformation and transition work deliverables for set program deadlines
• Develops working understanding of future state functional solution, to serve as an informed resource for Transition Network members in community units.
• Liaise with change specialists on other projects to share learnings and knowledge on change management and the adoption of processes and technologies as required.
• Develops capabilities of transition leaders within stakeholder community to advance and support CM objectives.
• Leads the development and implementation of sets of actionable and targeted change management strategies and tactics and manages to a structured CM activity plan, based on a situational awareness of the details of the change and the groups being impacted by the change.
• Works with Comms and Engagement teammates to support IRP material development. Develops/tailors program materials to local faculty/unit.
• Additional responsibilities on a project may include event coordination, training, writing and/or editing program communications.
• Ensures appropriate stakeholders have been identified and change impacts are captured and up to date
• Assists in assessing unit readiness for change, identifying and managing engagement and readiness risks
• Assesses risks, issues, actions, and decisions from local CM plans and brings visibility to IRP team
• Analyzes data and trends emerging from measurement systems used to track adoption, utilization and proficiency of individual changes; strategizes and assigns issue mitigation activities to Community Engagement Specialists.
• Directs, supervises and evaluates the work of Community Change Specialists and provides coaching and guidance to optimize efficacy of work.
• Independently manages work plan for portfolio

Consequence of Error/Judgement
The Integrated Renewal Program Student is intended to transform and improve the ways students, staff and faculty interact and work, modernize our student system ecosystem, and enable the university to achieve its goal of becoming one the world's leading universities. Decisions and actions taken by the Senior Change Management Specialist (Community Engagement Partner) will have a direct impact on how efficiently and effectively new business processes and systems are adopted by the user community. Errors in judgment, poor analysis, or failure to act decisively could negatively impact the IRP program and have a detrimental effect and adversely impact the university community, affecting up to tens of thousands of students, faculty and staff, and could cost hundreds of thousands of dollars in lost productivity, funding and revenue.
Supervision Received
Reports to the Associate Director, Transformation and Change Management, IRP. Must be able to work independently as well as contribute actively and collaborate openly as a team member.
Supervision Given
Manages a one or more Community Engagement Specialists and may supervise other related professional staff. Provides functional direction to IRP Learning Rovers. Provides mentoring and coaching to managers and staff on how to manage change, as well as provides leadership and education on demonstrated areas of expertise. May supervise, advise, mentor or coach on change-related work of other TCM team members staff on a project.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of five years of related experience, or the equivalent combination of education and experience.
Preferred Qualifications
Undergraduate degree in a relevant discipline. A minimum of 5 years of experience or the equivalent combination of education and experience. Experience and knowledge of change management principles and methodologies. Significant previous change management experience is a required. A solid understanding of how people go through a change and the change process. Experience with large-scale organizational change effort. Experience with IT Service Management, ITIL principles an asset. Training and experience in Prosci or equivalent change management methodology/framework required.
Demonstrated ability to:

• Utilize strengths of team members to achieve optimal performance.
• Explain the context of interrelated situations, ask probing questions, and solicit multiple sources of advice prior to taking action when appropriate.
• Conduct discussions with and write memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving.
• Show respect for differences and diversity, and disagrees without personalizing issues.
• Operate as a team player and able to work with and through others.
• Suggest alternative approaches that meet the needs of the organization, the situation, and those involved.
• Influence others and move toward a common vision or goal.
• Establish and maintain relationships and alliances.
• Work effectively at all levels in an organization.
• Identify relationships and linkages between components.
• Collate and report information.
• Identify variable potential causes and effects.
• Offers ideas for improving work and team processes.
• Resolve problems and escalate issues with suggestions for further investigation and options for consideration as required.