Rq05568 Systems Analyst Jobs

This is a contract position for a Business Analyst for our public sector client.
Work location: North York
Duration: Nine Months
7.25 hours/day
This is a Hybrid role that requires the candidate to be onsite 2 days of the week (This is a mandatory requirement of the role and is non-negotiable outside of exceptional circumstances.)
Advantages
Good Compensation working on projects that will make a difference to the people of Ontario.
Responsibilities
Providing highly specialized senior technical expertise in the development and implementation of Telephony Technology Replacement and processes including assess & document current stakes, and preparing remediation plan and technology impacts for followings at ambulance dispatch sites
Avaya Aura and softphone front end
PBX, Analog Trunking
Automatic Call Distribution
Voice Over IP (VOIP)
Data Networks
Session Initiation Protocol
Session Border Controller (SBC)
Servers (Linux, Windows, AD, VM’s)
Providing highly specialized senior technical expertise in complex telephony technology related analysis and design, including adherence to any safety standards.
Collaborate with architects, analysts, and development team to configure and integrate components and third-party products, tools and solutions with the Avaya technology.
Perform analysis, design, configuration, and implementation support for our platform
Troubleshoot any arising platform issues and drive exploration of options, recommending solutions and / or preparing discussion for escalation.
Extensive experience with issues management. (identification, pre-emption, mitigation, resolution)
Develop required technical and test documentation and Document all results in appropriate repositories.
Assist with development and running of unit tests, end-to-end flow tests, and cross browser testing
Support development coding best practices, standards and frameworks for implementation by junior team members.
Lead solution design and implementation of the monitoring solution for telephony.
Work with new network project to coordinate telephony implementation readiness.
*Note – Frequent travel is required
Qualifications
experienced System Analyst
Experience in Project management/coordination
3-5 years Demonstrated experience with Telephone Implementations (experience implementing Avaya Aura and softphone front end)
Knowledge of Avaya Aura System session manger, communication manger, gateways, Komutel, Dell servers, web servers, and some legacy technology, for example PBX, analog trunking
Willing to travel entire to province (Ontario)
Demonstrated experience with implementing Telephony in a Contact centre environment, knowledge of future NG911 technical requirements such as encryption, security etc
Demonstrated experience with back end integration
Summary
If interested and qualified for this role, please apply today for immediate consideration!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.