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Systems Analyst - Senior

Company

Maarut Inc
Address Toronto, Ontario, Canada
Employment type CONTRACTOR
Salary
Category Nanotechnology Research
Expires 2023-06-23
Posted at 11 months ago
Job Description
Description
  • Voice Over IP (VOIP)
  • Assist with development and running of unit tests, end-to-end flow tests, and cross browser testing
  • PBX, Analog Trunking
  • Work with new network project to coordinate telephony implementation readiness.
  • Perform analysis, design, configuration, and implementation support for our platform
  • Lead solution design and implementation of the monitoring solution for telephony.
  • Providing highly specialized senior technical expertise in the development and implementation of Telephony Technology Replacement and processes including assess & document current stakes, and preparing remediation plan and technology impacts for followings at ambulance dispatch sites
  • Session Border Controller (SBC)
  • Develop required technical and test documentation and Document all results in appropriate repositories.
  • Data Networks
  • Servers (Linux, Windows, AD, VM’s)
  • Automatic Call Distribution
  • Avaya Aura and softphone front end
  • Session Initiation Protocol
  • Support development coding best practices, standards and frameworks for implementation by junior team members.
  • Collaborate with architects, analysts, and development team to configure and integrate components and third-party products, tools and solutions with the Avaya technology.
  • Providing highly specialized senior technical expertise in complex telephony technology related analysis and design, including adherence to any safety standards.
  • Extensive experience with issues management. (identification, pre-emption, mitigation, resolution)
  • Troubleshoot any arising platform issues and drive exploration of options, recommending solutions and / or preparing discussion for escalation.
Requirements
Experience and Skill Set Requirements
Project Management Skills
  • Experience in managing a vendor compromised of multiple organizations and managing multi-million-dollar initiatives
  • An experienced individual with a proven track record for meeting strict deadlines and supporting cross-functional teams to ensure work on tasks/milestones remains within time and cost constraints.
  • Experience with gathering and developing requirements in order to create and maintain a detailed project schedule and/or integrated plan
  • Experience in the development and implementation of project management processes, plans, and communication tools.
  • Knowledge of OPS Integrated Project Management Framework and Methodology
  • Project Management experience (as appropriate to the specified experience and level) and use of Project Management software (as appropriate to the specified experience level).
Technical Skills
  • Demonstrated experience with Telephone Implementations (experience implementing Avaya Aura and softphone front end)
  • Demonstrated experience with planning and implementing telephony services and replacing telephony systems in Public Safety environment
  • Demonstrated experience with back end integration
  • Demonstrated experience on leading a project including technical vendor management, issues management, integration across the multiple vendor solutions such as voice recording (Eventide loggers), Computer Aided Dispatch tools
  • Knowledge of Avaya Aura System session manger, communication manger, gateways, Komutel, Dell servers, web servers, and some legacy technology, for example PBX, analog trunking
  • Demonstrated knowledge in VOIP deployments, data networks, SIP, Session border controller (SBC)
  • Demonstrated experience with implementing Telephony in a Contact centre environment, knowledge of future NG911 technical requirements such as encryption, security etc
Nice To Have
  • Familiarity with SQL, linux ,windows 2016/19 server edition, encryptions TLS, SRTP , subnets, vlans, trusted/untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN
  • Experience with Avaya contact centre Environment i.e ACD, CMS (call Management system), agent Id, expert agent selection, split skill, vector-VDN, skill, hunt group
  • Knowledge of PSAP, CAD(computer aided device) Canadian Next Generation 911,ESINet, E911
Communications/Soft Skills
  • Demonstrated experience communicating across many functional areas (matrix organization) to actively engage project stakeholders and manage client expectations with diverse interests, technical and non- technical backgrounds using the appropriate level of political acuity and messaging for the audience
  • Demonstrated experience preparing and distributing project updates, progress reports to project stakeholder while managing expectations pertaining to scope and timeline constraints.
  • Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills, including issues management
  • Demonstrated experience identifying and acquiring a mix of skilled technical resources necessary to complete project assignments/deliverables, including clarifying roles and responsibilities