Project Coordinator, Project Communications (12 Month Term/Remote)

Department: Strategic Projects

Employment Type: Contract

Location: Various

Compensation: $48,000 - $58,000 / year

Description

Riipen's Strategic Projects team is expanding and we are looking for a mission driven Project Coordinator to join our team!

Our Strategic Projects team works at the intersection of all of our client-facing teams. Within this dynamic team, we have a combination of Project Coordinators and Project Managers who support customer-facing portfolios for some of our most valuable partnerships by using our Riipen Platform to provide work-integrated learning experiences to tens of thousands of students. Learn more about one of our foundational projects; Level UP.

This Project Coordinator role will have a different core focus than the rest of the team with 70% of the time working on a wide variety of Project Communications work to support the wider portfolio. That being said, this role will also be fully trained in all of the work the Strategic Projects team performs. If you are a proactive and high-energy relationship-builder with the ability to engage with both external customers and internal stakeholders, we invite you to explore this opportunity further.

This role is fully remote and while it can be located anywhere in Canada, there is a strong preference for PST or CST timezones.

Key Responsibilities

• Play a part in defining new departmental processes and procedures to maximize team efficiency in providing best-in-class project support and execution;
• Support the Strategic Projects team successfully delivering projects under their portfolio;
• Work with internal and external stakeholders to manage project deliverables and required outcomes;
• Shepherd the creation of Strategic Project marketing assets, copy, and promotional needs by engaging with the right internal team members
• Act as the intersection between key internal stakeholders such as Impact Reporting, Riipen Creative & Content, Operations, Data and Finance;
• Provide overall Project Support as required which includes, Quality assurance within the platform, processing payments, following up with users, responding to customer inquiries and providing exceptional customer service;
• Assist with project reporting in alignment with internal requirements and any formal external reporting requirements;
• Work closely with the Project Coordinators and Project Managers to understand functional deliverables within the portfolio, lead and monitor those projects;
• Collect and analyze data from various sources, synthesizing information to create insightful reports that tell a compelling and data-driven story, enabling effective decision-making and strategic planning;
• Work closely with the product team to relay any feedback and flag areas for customer improvement.

Skills, Knowledge And Expertise

Great Candidates Will Have...

• An empathetic nature, with the ability to understand and address customer concerns and provide outstanding support;
• 2+ years experience in administrative-based or project-delivery work;
• Experience in basic marketing activities such as writing copy and proofreading;
• Enthusiasm for continuous learning and adaptability, with a hunger to grow and adapt.
• Strong communication skills, both written and verbal, enabling you to convey concepts and ideas clearly and effectively;
• Proven track record of consistently delivering exceptional results, even under demanding timelines;
• Strong analytical skills with the ability to be process and detail-oriented;
• Strong problem-solving abilities, allowing you to navigate challenges and find innovative solutions;
• Strong project management skills, allowing you to effectively plan, execute, and deliver projects;

Bonus Points:

• Experience working with Hubspot CRM and Intercom;
• Experience in customer-facing positions;
• Experience and success working with remote teams.

We ask that if you feel like you don't check all the boxes but have the potential to learn what you don't know, that you still apply! We believe that diverse teams are high performing teams and we strive to employ individuals with a diversity of backgrounds, experiences, and perspectives.
We would love to learn more about you! How have you championed life-long learning? What draws you to contributing to our work on eliminating barriers for emerging talent? What unique experiences would you love to bring to the work we do?
If this role excites you, we look forward to receiving your application!
Benefits

• 4-weeks of annual vacation
• Extended Health and Dental benefits from your first day for the duration of your contract
• Remote/travel working opportunities (when appropriate)

We appreciate your interest and application. Only those applicants under consideration will be contacted.
Riipen is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.
Reasonable accommodation is available for qualified individuals with disabilities, upon request.