Product Support Representative (Full Time 12 Month Contract)

Role Summary

If you have a passion for skin care and Customer service and enjoy sharing your knowledge with Team-members and Customers, then this could be the perfect role for you! As the Product Support Representative, you will utilize your expert level knowledge of skin care and Eminence’s products to provide extraordinary Customer service, education and support to Eminence Team-members, Spa Partners and Retail Customers by answering phone calls, emails, live website chat, and social media inquiries. You will report directly to the Product Support Team Lead.

Contract Coverage Details:

• 12-month position
• Opportunity for converting to permanent full-time employment from Contract Coverage contract

Responsibilities

• Provide Retail Customers with details about where to purchase their desired product and/or spa services within their geographic area, and help them identify products to purchase when appropriate
• Assist the Digital Marketing team in creating blog content for the Eminence website
• Provide extraordinary Customer service drawing upon esthetics experience to problem solve skin conditions and concerns using Eminence Organic’s extensive line of products
• Maintain and update a Frequently Asked Questions reference document for answering questions regarding our company and products
• Assist Spa Partners and Retail Customers in navigating the Eminence website
• Assist the Eminence Digital Marketing team in answering questions received via social media from Retail Customers and Spa Partners regarding Eminence products and ingredients
• Act as a point of contact to help the Customer Care team in the consideration of any inquiries related to product returns
• Maintain a high level of knowledge on Eminence’s products and services to ensure all Retail Customers and Spa Partners are provided with accurate information
• Act as a point of contact for all ingredient-related inquiries to all Eminence Sales Representatives and Spa Partners
• Provide extraordinary Customer service in a professional and friendly manner via phone, email, and live website chat

Qualifications

• Expert website navigation and web search skills to research, find, and communicate information easily
• Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Background in the Esthetics or Health & Beauty industry – minimum 2 years
• Esthetic License/Certification – preferred
• Experience with Eminence product line – 1 year preferred
• Ability to use initiative and independent judgment and problem-solving skills
• Excellent verbal and written communication skills
• Customer Service Experience – minimum 2 years
• Customer complaint resolution skills

Total Rewards

• 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
• Competitive salary, quarterly and annual bonuses based on individual and company goal
• Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

The Application

Please submit a resume with a cover letter.

Closing date for applications: Wednesday, September 6th, 2023, at 9pm PST.

Our Company

Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favourite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.

Eminence Organic Skin Care is proud to be an equal-opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.

#EminenceCareers

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