Full Time Notch8 Server

Company Description

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Full Time Notch8 Server

As a Server with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.

Our Culture & Benefits

• The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
• Complimentary meal through our Colleague Dining Program
• A competitive rate starting at $17.06 per hour increasing to $21.33 after 3 months and bi-annual increases
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RiiSE
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
• Complimentary uniform laundering
• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• Free learning programs through our Academies and discounted eCornell courses
• A monthly travel reimbursement for TransLink monthly passes
• The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
• Annual paid vacation, sick leave, up to statutory holidays and birthday leave

What You Will Be Doing

Reporting to the General Manager, Notch8, responsibilities and essential job functions include but are not limited to the following:

• Be able to perform function room set up’s/ tear down’s – moving and setting tables, chairs, cutlery & linen
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Have ability to make specialty coffees and utilize an espresso/specialty coffee machine
• Follow outlet policies, procedures and service standards
• Excellent communication with Kitchen and Serving staff to ensure timeliness of service
• Ensure the proper set up of all mise en place and side stations in the outlet
• Have working knowledge of wine varietals & regions – including description of all white and red wine by the glass
• Be knowledgeable about all menu offerings, garnishes, contents and preparation methods, including house wine list and promotions
• Work well as a team player and representative of the Food and Beverage Department
• Consistently offer a professional, thoughtful, caring and sincere service to each guest
• Must be able to serve in a private dining room setting, including day and night functions
• Have full knowledge of beverage lists and promotions
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Assist with running food from the kitchen to the tables, assist with bussing and resetting tables in a fast paced environment
• Follow all safety and sanitation policies when handling food and beverage
• Ensure prompt delivery and quality of the product
• Other duties as assigned
• Be aware of dietary and allergy concerns and communicate accordingly

Please note actual hours worked will fluctuate based on business needs.

Qualifications

Your skills and experience include:

• Highly responsible & reliable
• Fluent in both written and spoken English
• Demonstrated ability to be warm & sincere
• Excellent communication and organizational skills
• 1-2 years serving experience in an upscale dining establishment required
• Ability to work well under pressure in a fast paced environment
• Must be able to work a flexible schedule, including days, evenings and weekends
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous point of sale system experience an asset
• Ability to work cohesively with fellow colleagues as part of a team
• Serving it Right certification required
• Proven organizational and multitasking skills in a fast-pace environment
• Ability to resolve guest inquiries and concerns in a timely manner
• Strong interpersonal and problem solving abilities
• Impeccable grooming
• Proven ability to problem solve

Physical Aspects of Position (include but are not limited to):

• Frequent kneeling, pushing and pulling
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Frequent ascending or descending ladders, stairs and ramps
• Proven ability to carry three entrée plates or more at one time

Additional Information

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS