Product Manager Of Talent Acquisition Technology

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid

The Employee Experience Design Global HR team is all about creating experiences employees love and is focused on understanding the needs of our colleagues, providing solutions that simplify the complex to make lives easier. By enabling personalized, curated experiences in the moments that matter, we help make every day better.
Reporting to the VP of Employee Experience Design, Global HR, as the Product Manager of Talent Acquisition Technology you play a critical role in delivering Talent Acquisition technology solutions focused on modernizing and curating innovative and personalized experiences for candidates and colleagues. As a trusted partner to our Talent Acquisition CoE, you will support technology projects and continuous process improvement initiatives.
Key Accountabilities
Voice of the Employee
In this capacity you represent the voice of the CoE, and the candidate and employee journey, representing and driving business needs to deliver value. This role contributes to the realization of the Talent Acquisition strategy and vision, by aligning and prioritizing business goals with actionable results. You will do this by cultivating strong relationships across the enterprise in order to drive collaboration and alignment with key partners and stakeholders across business areas.
Strategic Implementation

• Collaborate with the delivery consultants aligned to their area, (scrum team), manage and prioritize the backlog, lead annual and quarterly product planning, participate in backlog ceremonies and routines, write user stories, and complete and guide UX research/Voice of the Employee activities
• Demonstrate extensive knowledge of Talent Acquisition processes, programs and technology platforms to inform strategic recommendations.
• Guide our platform and portfolio approach to bring a consistent and cohesive tech recommendation and experience. This takes a unified effort with our delivery team, product managers and tech leadership.
• Inform and execute against the Talent Acquisition (TA) desired technology utcomes and capabilities via the development of a comprehensive product strategy, roadmap and set key business objectives (OKRs) aligned to CoE strategy.
• Support in the collection, documentation and execution of business requirements, project planning, testing, and all change management and implementation activities. 
• Influence the communication/change plan for strategy across the domain of products.
• Complete benchmarking and garner industry insights, etc. All in line with Talent Acquisition priorities, product vision and strategy.

What motivates you?

• You share your humanity in an open and inclusive environment that celebrates diverse opinions 
• You are passionate about technology and thrive in environments where you are encouraged to think “art of the possible” and designing solutions with the employee experience in mind. 
• You thrive when collaborating and building partnerships with key internal and external stakeholders 
• You obsess about opportunities to improve the employee experience, advocating for both users and the technology that enables them to do their best 

We Are Looking For Someone Who Can

• Inform transformation and change management efforts
• Provide recommendations for improving TA processes and systems that complement and support business goals
• Apply design thinking and human centered design practices and principles when designing colleague experiences.
• Participate in our internal technology council and transformation committee, ensuring adoption of all internal governance and risk processes.
• Support cyclical vendor releases
• Supports the CoE in procurement practices including vendor management/compliance, contract renewals, and RFPs.
• Work with global project and stakeholder groups across different time zones while maintaining positive relationships with colleagues across HR CoE partners.
• Usher and help drive our Talent Acquisition (TA) and other HR technology and process transformation initiatives, globally
• Facilitate requirements collection and review with participating stakeholders and subject matter experts.

What We Are Looking For
Education

• Human Centered Design Certification, an asset
• 7+ years of experience with Talent Acquisition technology supporting global, large-scale initiatives
• Bachelor's Degree, ideally in an HR or IT discipline
• CHRP/CHRL or PMP Certification an asset.

Skills And Qualifications

• Ability to lead client from discovery through execution with demonstrated ability to influence and consult (providing options with pros, cons and risks) on key decisions during project delivery
• Strong analytical and problem-solving skills. Proven ability to exercise flexibility and judgment in assessing business risks and issues in a dynamic environment.
• Experience producing project documentation (e.g., project plans, project charters, communications plans, deployment plans)
• Strong communication skills (both written and verbal), including ability to deliver compelling client presentations
• Proven experience designing colleague experiences using Human Centered and/or LEAN design principles
• Strong understanding of Talent Acquisition Systems. Experience including Workday Recruiting, Interview/Video Technologies, CRMs, Chatbot etc.
• Ability to collaborate with multiple clients simultaneously, work with remote teams, think creatively, manage own time and take initiative to drive projects

What can we offer you? 

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills 
• A focus on growing your career path with us 
• Professional development and leadership opportunities 
• A competitive salary and benefits packages 
• Flexible work policies and strong work-life balance 

Our Commitment To You

• Values-first culture  We lead with our Values every day and bring them to life together. 
• Continuous innovation  We invite you to help redefine the future of financial services. 
• Delivering the promise of Diversity, Equity and Inclusion  We foster an inclusive workplace where everyone thrives. 
• Championing Corporate Citizenship. We build a business that benefits all stakeholders and has a positive social and environmental impact. 
• Boundless opportunity  We create opportunities to learn and grow at every stage of your career. 

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.
About John Hancock And Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Toronto, Ontario
Salary range is expected to be between
$100,500.00 CAD - $180,900.00 CAD
If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.