People Operations Generalist Jobs

About Us

Voiceflow is the leading collaborative conversational AI platform. Our collaboration platform makes it easy for conversational AI product teams to quickly design, test, ship and iterate on conversational assistants - together, faster, at scale. Assistants designed and built with Voiceflow span hundreds of use cases, from drive thrus to in-car assistants, call centres and more. Voiceflow is loved by over 80,000 global teams with some of the world’s largest companies as customers including Google, BMW, US Bank, McDonalds, JP Morgan, Spotify, Amazon, Home Depot, Best Buy, John Hopkins, and thousands of others.

We’re biased of course, but we think we’re building one of the coolest products in the world. Put this claim to the test and try out Voiceflow’s free version yourself - give it a try!

Joining a new company is one of the biggest decisions we all make in life as we’re investing our most important resource - our time. At Voiceflow, we’re investing our time here because we believe in an inevitable future where many of the conversations we have with brands everyday will be increasingly automated. If that’s the future we’re all going to be a part of, then the world needs Voiceflow to ensure the teams building these conversational experiences have great tools to craft great experiences. Think of us like the Adobe creative suite for the growing world of conversational AI. You can learn more about our vision of the future here.

We’ve raised $25M USD the past 2 years from some of the world’s best investors including Felicis, Craft, True, Amazon, Google & CEOs of Figma, Webflow, Eventbrite, InVision, Product Hunt, and more. We’re a small, fast growing remote team of around 35 team members from around the world, composed of dedicated and talented individuals with a core focus on engineering and product.

About The Role

As a People Operations Generalist at Voiceflow, you will be instrumental in helping scale and grow an early-stage startup. Currently a Series-A funded company with 50 people, we have plans to scale over the next year (and beyond).

Working under the leadership of the Head of People Operations, we are looking for someone that is passionate about the new hire and employee experience along with supporting our operations team with team-wide initiatives. You will create lasting impressions and programs that energize and engage our employees. You will make sure prospective and current employees feel welcome, respected, appreciated and part of the Flowsters culture & team. All mixed together, you’re the link that will help nurture our unique culture and create an exceptional experience for our people

What You'll Do

• You will be a high-performing member of our Internal Operations team, working under our COO and Head of People, and alongside Finance, Ops, People Ops and Legal.

New Hire Experience:

• Refine and adapt our onboarding program by taking into account the feedback received from new hires
• Manage the end-to-end onboarding process for new employees, including facilitating orientation sessions and setting up new employee paperwork
• Collaborate closely with our Co-Founders, Hiring Managers, and Operations team to gain a comprehensive understanding of our headcount needs and how they can affect our team
• Maintain accurate employee records and HR data, including personnel files, performance evaluations, and HRIS updates. (We use BambooHR as our HRIS!)

Employee Experience

• Take an active part in creating and executing People Ops initiatives and programs, including employee engagement, learning and development, and performance management
• Manage employee recognition and culture programs to celebrate our amazing employees
• Offer advice and assistance to managers regarding HR policies, procedures, and best practices
• Collaborate with our Culture Team to organize and host unforgettable staff events, including off-sites, parties, and gatherings for our team

Vendor & Office Management

• Oversee the maintenance of our Toronto office space, equipment and liaise with service providers as needed
• Manage relationships with vendors, suppliers, and service providers, including negotiating contracts and resolving any issues or disputes

About You

• You're highly organized and can juggle multiple tasks and projects without breaking a sweat
• You have relevant experience in the people and operations space, preferably for a startup or a small business
• You're tech-savvy and familiar with HRIS and other HR technology platforms
• You're up-to-date on HR best practices, laws, and regulations, and you know how to communicate these to others
• You're adaptable and flexible, and you can roll with the punches when priorities shift
• You're a natural problem-solver and have experience developing and implementing team-wide initiatives
• You're a great communicator and collaborator, and you love working with people

Our Process

• Application — All candidates will hear back, either to move ahead and schedule an interview or to let you know we aren't moving ahead. No ghosting!
• Offer — this is the part where we all celebrate!
• Panel Interview - a 30 minute call with Andrew (Head of Operations) and Adam (Head of Legal) to dig deeper into your background and learn more about our Operations team
• Final Interview - you’ll have the chance to meet with Braden (CEO) to learn more about the future of Voiceflow
• Role & Culture Screening Call — 30-minute calls with Brett (Recruiter) and Aamna (Head of People) to share more about Voiceflow, our team & culture, and learn about you

Logistics

• Timeline — we are aiming to have our process completed and an offer made by the end of April 2023
• Location — we are located in Toronto and operate on a Hybrid model where our team comes into the office 1-2 days per week

Why Voiceflow?

• You choose where you work–from your home, the beach, an office, or through our WeWork global membership program
• Competitive salaries, equity options, full benefits from day one, WFH equipment budget and paid development - we’ve got you covered!
• Realistic company valuation that gives your equity real, meaningful upside
• Supporting new hires by providing opportunities to participate in a Voiceflow Bootcamp where you receive one-on-one support to learn the ins and outs of our product
• Work with a well-funded yet small, hard working team filled with brilliant, passionate people
• Take ownership over your work and build momentum on important projects both assigned to you, and of your own choosing
• Bi-weekly Team All-Hands, Social Hours, team bonding games, and more. Keeping our teams engaged, even in the remote world
• Supporting continued growth with Learning & Development and Lunch & Learn opportunities