Organizational Change Management (3974) Jobs

New Value Solutions, a national IT consulting company, is seeking an Organizational Change Management consultant to help our client support the implementation of a complex multi-year, multi-site regional EHR implementation. This role requires individuals who have worked on large, complex, and multi-stakeholder transformation technology implementation projects with a focus on Clinical Information Systems (CIS) in the health care sector. It will involve supporting execution related to both communication and change activities.

Responsibilities:

• Given the complexity and volume of work anticipated across all the teams, support ad-hoc requests as directed by the OCM lead
• Contribute to the creation and execution of regional and site communication plans, content, and materials to support awareness, change management and adoption in alignment with the OCM strategy and plans
• Closely collaborate and partner with other program team members to consider the evolving OCM needs of the program and impacted stakeholders at both the regional and local level
• Nurture a collaborative environment, and provide mentoring and coaching to others in supporting roles who aid in the execution of OCM activities and day-to day delivery
• Contribute to and support the development of OCM plans, deliverables, and activities (e.g., engagement and communications activities, end user facing materials, toolkits, status updates, presentations/updates).
• Help identify ways to pivot and adjust to ensure goals are being met throughout
• Act as the primary liaison and support for the site to identify their needs, as well as, understand the site level change management priorities to inform the overall OCM activities
• Ensure quality and consistency of all plans and OCM materials in alignment with standards set out by the program and organizational change management.
• Assess the effectiveness of change activities and proactively identify any potential risks that may impact the success of the OCM plan and ultimately the program.
• Coach, mentor and support the site transformation network in the day-to-day delivery of OCM activities

Requirements:

• Excellent analytical skills, people skills, written and oral communication skills
• Experience working in large teams within a multi-stakeholder environment (e.g., vendors and staff)
• Ability to work independently to solve problems
• Mentoring and coaching skills to guide and motivate team members both within OCM and at Site (as required)
• Acute attention to detail
• Relationship focused and a strong team builder
• CCMP or Prosci certification is an asset
• Self-motivated, problem solver, and critical thinker
• Proven success in delivering change activities on large, complex CIS / HIS implementation projects
• 5+ years of experience in Change Management
• Experience facilitating conversations with executive leadership and frontline staff
• Understand how to manage technology changes and programs within an enterprise environment
• Excellent written and oral communication skills in a clinical healthcare environments
• Customer / Patient Journey Mapping and User Experience is an asset
• Healthcare experience
• Collaborative and able to work with diverse stakeholder groups at all levels of an organization
• Competent in MS Office programs, including Excel, Word, PowerPoint, Visio, and Project
• Creative with strong visual communication experience (e.g., executive level presentations that tells a story with crisp graphics).
• Solution oriented with an ability to adapt OCM strategies, plans and activities as a result of changing program and organizational needs, includes ability to guide oneself and the OCM team through such changes
• Strong visual presentation and content development experience
• U/X design experience is an asset
• User Empathy and Ethnographic experience is an asset
• Ability to translate clinical and technology concepts into meaningful communication mediums, tailored and appropriate for audience, channel, etc. for Clinical Information System / Hospital Information System Transformation

If you have this expertise, and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.

ID#3974