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It Senior Manager - Technology Change Management (Hybrid)
Company | Scotiabank |
Address | Scarborough, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Banking |
Expires | 2023-07-04 |
Posted at | 11 months ago |
Requisition ID: 176520
- You will apply a structured methodology and lead technology change management activities within your change portfolio.
- You will assess change impact; plus, conduct impact analyses, assess change readiness, and identify key stakeholders.
- You get to define and measure success metrics and monitor change progress.
- You will provide input, document requirements, and support the design and delivery of training programs.
- You support the design, development, delivery, and management of communications.
- You possess excellent (verbal/written) skills to connect with both technical and/or business functional stakeholders. The same in Spanish would be an asset.
- You have at least 1+ years of technical working experience in the use of the ServiceNow change management/problem management/incident management module(s).
- You have strong technical working knowledge in each of the following: Network Storage/Networking Fundamentals, Computer Architectures, Cloud-based Technologies (Private/Public/Hybrid) & Mid-Range/Mainframe Technologies.
- The ability to utilize a visual dashboard, like PowerBI, is a strong asset.
- You have at least 5+ years of technical working experience in providing technology change management for systems & networks in a large, enterprise Service Delivery Operations environment.
- You possess excellent knowledge on the use of MS Excel to create/maintain pivot tables & macros; plus, use it to perform data analysis.
- You also have at least 1+ years of technical working experience in the use of CMDB (ServiceNow’s Configuration Management Database).
- You possess the abilities to independently manage multiple assignments, understand priorities and meet strict deadlines proactively. You can also demonstrate excellent customer service skills.
- You have completed a post-secondary education.
- Completion of an ITIL Foundation certification (version 4) is an asset.
- Renovated with a design focus on enabling collaboration through both environment and technology.
- Minutes by TTC bus from Warden subway station on Line 2 or from Kennedy subway station on Lines 2/3. Scheduled 2023 opening of the Eglinton Crosstown Light Rail Transit with the Birchmount stop that’s steps away.
- Furnished with an onsite cafeteria that serves hot foods, salads, sandwiches & snacks.
- You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
- We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.
- Minutes from the 401 & DVP. Free onsite & offsite employee parking with charging stations for electric vehicles onsite.
- Equipped for breaks with table tennis, table soccer, pool table & TV’s. Our lounges have fridges, microwaves, complimentary hot beverage stations & water dispensers.
- We hire you for your talent - not just a job - so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
- As a part of the hybrid work model, when required to be onsite, our Scarborough worksite is:
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