Operations Associate Jobs

Apply at the Ridge!

We are an Everyday Carry Product company specializing in minimalist products, headlined by our flagship product The Ridge Wallet. The Ridge Wallet started as a Kickstarter project in 2013 and is now in the hands and pockets of over 3 million people worldwide! We currently operate around the globe selling in the US, Canada, the UK, EU, and Australia on Shopify and through other channels such as Amazon and Wholesalers. We are looking for people interested in positions with tremendous growth potential, but which come with high expectations of work rate and quality of work. We are a fully remote company and are very excited to expand into the Eastern European market to continue to grow our team! We currently have a US-based team of just over 50 people! We currently employ over 60+ international contractors around the world! While this may seem like a lot of people, each department only ranges from 2 - 10 people, which opens up a lot of opportunities for growth and advancement. We strive to work with the best people, both on a talent and commitment level to grow and learn more! Since we are a remote-first company, we always do our best to be as accommodating to a healthy work/life balance.

The Role

Your Responsibilities Will Include

• Kustomer experience would be a plus - but any similar Ticketing platform is acceptable (Zendesk, Gorgias)
• Ability to use our Internal Knowledge Base documents to expand on initial training.
• Can manage projects and very comfortable running reports in Gsheets and/or Excel
• ERP experience appreciated, but not required.
• Overall strong English Reading, Writing and Speaking Skills
• Strong ability to monitor feedback and trends and clearly communicate those items to the appropriate teams.
• Can create SOPs for documenting systems and processes
• Proficient understanding of Shopify, Microsoft Office/GSuite, Etsy, Notion
• Project Management highly preferred- setting the project scope and timelines as well as resource planning and activities scheduling.
• Understanding the importance of logging Quality Control issues and knowing when to escalate.
• Strong ability to problem solve.
• 3PL management or similar experience with warehousing operations.
• Adobe suite/general graphic design experience will be required to complete product mockups of new designs.
• Working Eastern time preferred - at least until training is complete.

Ideal Profile

• You are highly goal driven and work well in fast paced environments
• You are a good multi-tasker who can work within tight deadlines.
• You are a strong networker & relationship builder
• You are a strong team player who can manage multiple stakeholders
• You possess excellent communication and interpersonal skills and can articulate your ideas to different stakeholders.
• You possess excellent communication and influencing skills, are organised and able to multi-task effectively.
• You have at least 1 year experience including solid experience in a similar role within Ecommerce Industry

What's on Offer?

• Opportunity within company with a solid track record of success
• Leadership Role
• Flexible working options