Office Assistant/Receptionist Jobs

The salary range for this position is CAD $23.21 - $25.61 / hour

Why Fraser Health?

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more .

We are currently looking to fill a Full Time opportunity for a Office Assistant/Receptionist at Burnaby Mental Health located in Burnaby, BC.

Come work with us!

Fraser Health is proudly recognized as a BC Top Employer . Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

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Detailed Overview

Under the supervision of the Office Coordinator or designate, the Office Assistant /Receptionist provides clerical, stenographic and receptionist services for Mental Health Services.

Responsibilities

• Records leave management information.
• Provides typing and clerical services to the Mental Health Centre staff, particularly in relation to client information by typing routine correspondence, psychiatric and psychological assessments, consultation reports, minutes of meetings, and transcription from dictaphone and hand written notes.
• Sorts incoming mail and prepares outgoing mail daily; arranges for courier delivery/pick-up.
• Gathers and processes client information forms, etc. in order to register and discharge files as required; ensures client record security.
• Obtains general intake information (history) on referrals and appointments, etc.
• Photocopies, faxes delivers reports and orders supplies, as required
• Performs other related duties as assigned.
• Provides front-line screening service by taking appropriate information by telephone and over the counter contact; records and processes same, and assesses situation(s) to determine degree of urgency on each new referral and then relates information to on-duty intake worker.
• Maintains office files by filing reports and correspondence pertinent to client files; files client files daily and performs general filing duties; retrieves files daily for appointments; gathers and maintains information for statistics, as required.
• Provides routine information to clients and general public that includes appointments, telephone numbers of other services, pamphlets, etc; attends to clients in the waiting room.
• Sets up appointments and arranges meetings, as required.
• Provides reception service by answering telephones, taking information and transferring calls to appropriate staff in accordance with client or agency requests.
• Maintains master appointment books for all staff.

Qualifications

Education and Experience

Grade 12, plus completion of a recognized Medical Office Assistant certificate plus one (1) year's recent, related experience or an equivalent combination of education, training and experience.

Skills And Abilities

• Ability to communicate effectively both verbally and in writing.
• Knowledge of medical terminology.
• Ability to type 45 wpm.
• Ability to plan, organize and prioritize work.
• Ability to deal effectively with others.
• Working knowledge of general office practices and procedures and their application.
• Ability to operate related equipment using a variety of software applications.
• Comprehensive knowledge of relevant acts, regulations, programs, policies and procedures.
• Physical ability to perform the duties of the position.
• Ability to operate multi-line switchboard.