Lsp Vendor Manager Jobs

Position Overview:

As a Vendor Manager at Alexa Translations, you will play a crucial role in managing and developing relationships with external language service providers, translators, revisers, lawyer-linguists and other language professionals. You will be responsible for ensuring the availability of high-quality language services to meet the needs of clients and the organization.

This role requires strong communication and negotiation skills, along with a deep understanding of the language services industry.

Key Responsibilities:

Internal Coordination:

• Coordinate utilization of internal and external resources for best quality and efficiency.
• Close daily coordination with Internal Resources Manager, project managers and sales to forecast needs for upcoming projects.

Vendor Relationship Management:

• Be the escalation point to collaborate with project managers and vendors to resolve issues or concerns that arise during project execution that are not resolved within the scope of project management.
• Develop and maintain positive relationships with vendors, acting as the primary point of contact for all vendor-related matters.
• Maintain a strong network of reliable and talented language professionals to meet the diverse needs of clients.
• Conduct regular performance evaluations of regular vendors to ensure quality standards are met and maintained.
• Identify and onboard new specialized vendors who meet Alexa’s standard and needs for translation, revision, post-editing and other language-related services.

Vendor Selection and Qualification:

• Conduct comprehensive vendor assessments to ensure compliance with industry-specific certifications, qualifications, and ethical standards.
• Evaluate and select vendors based on their expertise, capacity, quality standards, availability and pricing structures.
• Negotiate vendor contracts and service-level agreements, considering factors such as pricing, delivery timelines, and quality expectations.

Continuous Improvement and Vendor Development:

• Based on feedback and information provided as part of the Resources Quality Module, collaborate with our vendors to improve their performance, quality, and efficiency.
• Identify opportunities for process optimization, automation, and cost-saving initiatives related to vendor management.
• Stay updated with industry trends, emerging technologies, and best practices in the language services domain.
• Develop and implement vendor training programs or workshops to enhance the skills and knowledge of language professionals.

Project Coordination and Resource Allocation (conditional for specific projects):

• Manage escalation project issues and vendor performance to ensure adherence to project requirements and client expectations.
• Proactively identify and resolve any resource or capacity constraints to minimize project delays or bottlenecks.
• Work closely with project managers to allocate appropriate language resources for each project, ensuring efficient workflow and timely project delivery.

Qualifications and Skills:

• Analytical mindset and ability to leverage data for decision-making and process improvement.
• Familiarity with industry-specific certifications, qualifications, and compliance requirements.
• Excellent negotiation, communication, and interpersonal skills to build and maintain relationships with vendors and internal stakeholders.
• Proficiency in project management tools and software used in the language services industry.
• Bachelor's degree in a relevant field such as linguistics, translation, international business, or a related discipline.
• Bilingualism - English and French.
• Proven experience in vendor management or supplier relationship management within the language services industry.
• Strong knowledge of translation, localization, and other language-related services.
• Attention to detail and a commitment to delivering high-quality language services.
• Ability to assess vendor capabilities, evaluate quality standards, and monitor performance against agreed-upon metrics.

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