Vendor Coordinator (Translation) Jobs

Position Overview:

As a Vendor Coordinator at Alexa Translations, you are responsible for our external team of language professionals - translators, revisers, lawyer-linguists, DTPs and other language professionals. The functions span from talent acquisition, onboarding, availability, forecasts, quality assurance and ensuring that our external providers receive the care needed to ensure high quality service to our clients.

This role requires strong communication and negotiation skills, along with a deep understanding of the language services industry.

Key Responsibilities:

Internal Coordination:

• Coordinate utilization of internal and external resources for best quality and efficiency.
• Close daily coordination with Internal Resources Manager, project managers and sales to forecast needs for upcoming projects.

Vendor Relationship Management:

• Be the escalation point to collaborate with project managers and vendors to resolve issues or concerns that arise during project execution that are not resolved within the scope of project management.
• Develop and maintain positive relationships with vendors, acting as the primary point of contact for all vendor-related matters.
• Conduct regular performance evaluations of regular vendors to ensure quality standards are met and maintained.
• Maintain a strong network of reliable and talented language professionals to meet the diverse needs of clients.
• Identify and onboard new specialized vendors who meet Alexa’s standard and needs for translation, revision, post-editing and other language-related services.

Vendor Selection and Qualification:

• Conduct comprehensive vendor assessments to ensure compliance with industry-specific certifications, qualifications, and ethical standards.
• Negotiate vendor contracts and service-level agreements, considering factors such as pricing, delivery timelines, and quality expectations.
• Evaluate and select vendors based on their expertise, capacity, quality standards, availability and pricing structures.

Continuous Improvement and Vendor Development:

• Develop and implement vendor training programs or workshops to enhance the skills and knowledge of language professionals.
• Identify opportunities for process optimization, automation, and cost-saving initiatives related to vendor management.
• Stay updated with industry trends, emerging technologies, and best practices in the language services domain.
• Based on feedback and information provided as part of the Resources Quality Module, collaborate with our vendors to improve their performance, quality, and efficiency.

Project Coordination and Resource Allocation (conditional for specific projects):

• Manage escalation project issues and vendor performance to ensure adherence to project requirements and client expectations.
• Work closely with project managers to allocate appropriate language resources for each project, ensuring efficient workflow and timely project delivery.
• Proactively identify and resolve any resource or capacity constraints to minimize project delays or bottlenecks.

Qualifications and Skills:

• Ability to assess vendor capabilities, evaluate quality standards, and monitor performance against agreed-upon metrics.
• Proficiency in project management tools and software used in the language services industry.
• Bachelor's degree in a relevant field such as linguistics, translation, international business, or a related discipline.
• Bilingualism - English and French.
• Attention to detail and a commitment to delivering high-quality language services.
• Strong knowledge of translation, localization, and other language-related services.
• Analytical mindset and ability to leverage data for decision-making and process improvement.
• Excellent negotiation, communication, and interpersonal skills to build and maintain relationships with vendors and internal stakeholders.
• Familiarity with industry-specific certifications, qualifications, and compliance requirements.
• Proven experience in vendor management or supplier relationship management within the language services industry.

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