It Field Support Technician (Oakville, On)

What To Expect
The IT Field Support Technician - IT Operations role is at the forefront of supporting our remote environment across North America. We are the face of Tesla IT and act as primary contact for our remote employee base. This role will closely work with our user base and various IT staff to coordinate multiple projects, ensure day to day incidents are quickly addressed, and handle outages related to network infrastructure. The position will require onsite and remote troubleshooting with the ability to work independently with minimal supervision. The ideal candidate should have a strong passion for technology and have experience in a fast-paced corporate environment. The candidate is expected to be based in Toronto, Canada, with some travel to Tesla's remote sites across North America.
What You’ll Do

• Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla.
• Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, and telephony devices.
• Respond to requests and incidents from our remote employees daily.
• Diagnose employee or site network infrastructure issues and address in advance of service disruptions.
• Participate in the team on-call rotation and follow the escalation processes to provide 24/7 support for critical network infrastructure alerts.
• Some planned travel to and from remote sites across regions, with occasional short-notice travel required.
• Maintain security, backup, redundancy strategies, and documentations.
• Document system standards with written procedures and processes.
• Proactively ensure the highest levels of systems and infrastructure availability in our remote environments.
• Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment.

What You’ll Bring

• Experience with Active Directory, JAMF, SCCM, and Windows server environments.
• Bachelor’s Degree in Computer Science, Networking, Information Systems, or equivalent training/experience.
• Experience troubleshooting PC hardware, printers, iPads, digital signage.
• Support experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providers.
• Experience in supporting Apple and Android mobile devices along with Intune MDM.
• Excellent understanding of networking components and technologies, including: routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI model, etc.
• Experience supporting senior-level executives and management.
• Ability to organize and prioritize workflow to meet established timeframes.
• Certifications such as MCSA/MCSE, CCST/CCNA or JNCIA is a plus.
• Support experience with Juniper, Cisco, Cradlepoint, and Aruba products.
• Must have good communication skills.
• PowerShell or Python experience is a plus.
• Minimum of five years' experience with desktop (Windows & macOS), infrastructure, network, and software support.
• Strong attention to detail with excellent follow-up.
• Must be available for mandatory on-call rotation and occasional weekend support.