Head Of Business Agility

Company Overview:

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 250 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Edmonton, Toronto, Montreal and Halifax.

At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. Diversity, Equity & Inclusion (DEI) is how we do business, and we'll continue to invest in it to create a stronger global organization.

If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!

Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer:

• An opportunity to get involved and become a member of one of our national employee committees - social responsibility, employee engagement, diversity, equity & inclusion
• Employee & Family Assistance Programs
• Competitive time off policy
• A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance
• External education & tuition reimbursement programs
• Competitive health & dental benefits plan
• Market-leading pension plan

The Opportunity:

Liberty Mutual Global Risk Solutions (GRS) is looking for a Head of Business Agility who will be responsible for ensuring adoption of agile delivery practices, defining the customer journey, designing the user experience, and enabling business outcomes through product delivery (e.g., investments in digital and technology).

This role will serve as an advocate for the business and user to connect technology strategy to the Product Management function and drive business outcomes through technology execution. In coordination with Business COOs, focused Global Function leaders, and Global Technology leaders, this role is co-accountable for the delivery of business value through technology, digital, and data products, maximizing productive use of GRS scale.

This role will have the overall accountability to serve as the "voice of the user" for products with a primary focus on decision making, managing, and prioritizing the integrated product strategies and roadmaps to align with business outcomes. The head of Business Agility will serve as the primary management leader of all members of the Product Management discipline (e.g., Product Managers, Product Owners), as well as User Experience Designers, who will serve as integrated members of Agile delivery teams and partner with GRS Technology to execute on the product strategy.

This leader is accountable for the development and deployment of product management services related to Product Portfolio Management, Continuous Improvement, and Customer Enablement in alignment with prescribed Enterprise Product Management standards and methodologies.

This role will work closely with leaders across the organization to identify change management implications of new product implementations / enhancements and to sponsor relevant change management interventions. This leader must have the ability to serve as a change agent that builds relationships across the organization and applies a customer-centric mindset along with design-thinking tools to deliver products that are desirable, viable, and feasible.

Duties and Responsibilities:

Strategy and Planning:

• Re-envision the target state client, broker, and employee experience journey across products to understand and improve upon the customer journey
• Co-accountable for the short-and-long-term strategy and partnering to drive implementation of digital and technology initiatives that drive prioritized business outcomes
• Develop and maintain a clear and compelling product delivery roadmap for GRS's strategic capability improvements along with quantification and qualification for the case for change that will enable the product strategy and help deliver on business value while maximizing use of GRS scale
• Ideate on a product strategy which will deliver an optimized client, broker, and employee experience and deliver business objectives in alignment with GRS strategic ambitions

Execution:

• Resolves key risks and issues and escalates to Business and Technology leadership as appropriate
• In partnership with GRS Technology, identify new products and areas to align innovative and emerging technology solutions to the needs of the business through the application of Product Management best practices
• Lead Product Owners and Product Managers who will drive the delivery of the product roadmap, an translate business need to functional and technology requirements, and prioritize the product backlog that guides execution
• Sponsors and champions change management interventions to align the organization to impacts of new product capabilities
• Validates that product implementation supports the business needs and objectives, partnering with GRS Technology on activities related to quality of delivery and execution across the portfolio
• Establish product objectives and key results, and targets to inform the monitoring of product performance at the portfolio and individual level against investments
• Work closely with the Business COOs, focused Global Function leaders, and Global Technology leaders and members of the GRS COO Advisory Group, to drive prioritization of investment to mature GRS' digital capabilities and establish robust governance and measurement methodologies to support the tracking of benefits realization

Capability Development:

• Establish consistent and standard role descriptions for the Product Owner and UI/UX Designer job families across GRS and ensure alignment with Enterprise approach
• Partner with GRS Talent to develop a talent strategy in support of longer-term program needs and drive a team culture in alignment with broader organizational culture imperatives
• Management and implement the Product Management service catalog for GRS in partnership with GRS Technology
• Evolve the scaled Agile delivery model in alignment with emerging Enterprise Product
• Must be committed to living GRS' inclusive values, consistently seeking a breadth of perspectives and driving cross-functional collaboration that results in measurable business outcomes
• Partner with GRS Technology to sponsor initiatives to advance the progress on reducing our technology debt while building new capabilities

Skills & Qualifications:

Technical skills:

• Deep knowledge of insurance, with an end-to-end understanding of value chain for respective solution domains
• Demonstrated experience and expertise with of scaled agile methodology, technology delivery, and experience with technology engineering
• Understanding of customer/user experience best practices

Management Skills:

• Demonstrate leadership building at a Global scale
• The ability to communicate a product strategy to both technical and non-technical audiences
• Strong prioritization mentality, with the ability to mandate and navigate business segments through changing and competing priorities
• The ability to effectively report measurable progress towards value outcomes, to audiences of all levels
• Must be committed to living our inclusive values
• Strategic mindset to design a transformation strategy to address innovation, business value, execution disruption, and digital delivery
• Bachelor's degree or equivalent, 15+ years of relevant experience
• Strong problem-solving acumen, with a focus on business outcomes
• Familiarity driving outcomes in a matrixed organization and in contemporary ways of working (e.g., "team of teams" model)
• Deep understanding of change management best practices

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.