Data Resilience Officer Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

The Opportunity

The Data Resilience Officer is responsible for the development of the Global Data Technology’s approach to ensure data resilience readiness, maintain and enhance crisis management, business continuity and operational resilience practice, ensuring that it is fit for purpose and addresses the key risks of crisis and business disruptions. In this role, the incumbent will develop a sound approach to business continuity and operational resilience working within the risk and controls framework, balancing the needs of the business, and ORM management standards.

Responsibilities

• Lead reportable event process, taking an active role on supervising EDL incident management performance, gathering information to support ORM operational event management process
• Develop BCM/DR/Resilience roadmap for key functions across our business,
• Establish process/procedures, cost analysis and controls in partnership with key partners from ORM, ETS and EDL Operations team
• Responsible for supporting the creation and maintenance of sound crisis response and business continuity management and operational resilience plans
• Develop and maintain the data resilience supervising dashboard to provide senior leadership a single pane of glass operational resilience review at all time
• Design, implement and lead coordinated business continuity, disaster recovery and scenario testing exercises annually at a minimum
• Coordination of and support for business continuity planning across recovery teams to sustain critical data services in the event of a crisis
• Maintain, manage, and educate Global Data Technology team members on Incident and Crisis Management Plans
• Interpret Business Continuity and Operational Resilience regulations, legislation, publications, policies, rules, and guidance and optimally incorporate the same into Global Data Technology's strategy and plans along with education for key collaborators and partners

What motivates you?

• You thrive in teams and enjoy getting things done together.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
• You take ownership and build solutions, focusing on what matters.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You obsess about customers, listen, engage and act for their benefit.
• You do what is right, work with integrity and speak up.

What We Are Looking For

• Previous experience working in a large insurance, financial institution or other regulated industries
• Industry recognized certification (DRI/ABCP/CBCP/MBCI)
• Demonstrated experience in leading or developing business continuity or operational resilience plans and programs in the Insurance or Financial Industry
• Experienced knowledge of Business Continuity Management as the sole BCM domain expert
• Positive attitude with the ability to collaborate with geographically and culturally diverse multi-functional teams
• 8+ years’ experience in Information Technology, Cybersecurity or Information Security environment
• Knowledge of methods, systems, and applicable legislative requirements for Crisis Management, Business Continuity and Operational Resilience
• Exceptional interpersonal, relationship management and partnership skills
• Solid understanding of information systems, cloud technology/platforms (Hadoop, Azure Cloud), and operation procedures in accordance with established corporate security standards
• Broad based knowledge of general insurance operations is an asset
• Good communication, organization and project management skills
• Extensive knowledge of Crisis Management, Business Continuity, Disaster Recovery and Operational Resilience general risk profiles

What can we offer you?

• Professional development and leadership opportunities.
• Flexible work policies and strong work-life balance.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• A competitive salary and benefits packages.

Our commitment to you

• Continuous innovation: We invite you to help redefine the future of financial services.
• Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.
• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$89,950.00 CAD - $167,050.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.