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Fee Officer Jobs
Company | Scotiabank |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Banking |
Expires | 2023-07-21 |
Posted at | 10 months ago |
Requisition ID: 179741
- Assisting in the identification of opportunities to enhance processes.
- Develop and share technical knowledge by:
- Perform other duties as assigned or required:
- The incumbent identifies opportunities and manages fee setups on the semi-manual fee database where fully automated processes cannot be applied through the review of established/available automated Fee Schedules and the Scotiatrust system/Fee system (ZIFP) functionality.
- Contribute to the improvement of service levels and department reputation by maintaining a high level of responsiveness to clients.
- Effectively complete set up and maintenance of automated fee diaries based on approved client agreements/instructions for Scotia Asset Management (SAM) accounts and Estate and Trust accounts by printing and identifying discounts, fee schedules frequencies and anticipated market values. The incumbent contacts the originator for clarification if the agreements/instructions are incomplete or missing.
- Set up of Fee Diaries while ensuring a high degree of operational efficiency, and conforming to Bank and department regulations:
- Ensure a high quality of customer service is provided to all internal clients:
- Effectively code exempted assets from fee calculations according to client agreements & instructions.
- Assisting the department with functions related to fee processing (Eg. reconciliations, adjustments, etc). The incumbent would assist with these functions through cross-training initiatives and during unplanned absences
- Maintain service standards and minimize loss situations by following department policies and procedures and escalating any contentious issues to the Manager/Senior Manager.
- Respond to enquiries from internal clients on a timely basis, liaising with internal departments (Eg. Portfolio Managers and Trust Officers) to resolve fee set up and calculation issues.
- Control and maintain documents received from branches by logging document types/identifier into departmental database and filing documentation accordingly.
- Continually expanding knowledge of Scotiatrust and SAM fees and processes by keeping current on procedural changes/updates and through cross-training initiatives.
- Efficiently & accurately process fee calculations and reversals by using established processing applications to complete the calculations and post entries to client accounts.
- Working knowledge of Fee calculation processes and procedures and related internal policies and procedures preferred.
- Analytical thinking due to the nature of the fees; the incumbent must be able to identify any deviation from procedures.
- Good interpersonal skills, demonstrated verbal and written skills and the ability to interact and communicate with various levels of management and staff.
- A strong working knowledge of Scotiatrust policies and procedures relating to fees.
- Good judgement, organizational and analytical skills in order to manage situations not covered by documented policies and procedures.
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